Thousands of Florida Verizon customers will be getting refunds after the Florida Public Service Commission caught them failing to issue rebates in response to service outages. From the Miami Herald:
During the evaluation, staff discovered that Verizon didn’t automatically issue rebates to customers who experienced more than 24 hours of interrupted service. Human error and programming glitches were part of the problem.—MEGHANN MARCO
At the PSC’s direction, Verizon has corrected the software errors and retrained its employees.
The company’s refund proposal will probably take six months to complete. Verizon will begin issuing the credits this month and report the actual total of the rebates to the PSC by Nov. 15.