Here’s 6 more Geek Squad manuals. Combine this with the 6 we’ve already posted and soon we’ll have enough info to open our own franchise.
• Customer Satisfaction Index FAQ
Explainer for the Geek Squads customer service metrics system.
• CIA Interview Guide
The guide used when hiring a person who works behind counter (hence “counter-intelligence agent…”)
• Double Agent Job Description
Job description for the guy who comes to your house to troubleshoot.
• Guidelines For Returns, Exchanges, and Warranties for Private Label Products
Title says it all.
• Wireless Network Setup Manual
Says our tipster, “I can attest first hand that most agents do NOT follow this or even know that this document exists.”
• Media Center Setup Manual
How the Geek Squad sets up Windows Media Center
Download all 6 [ZIP]
Consumers could use some of these manuals to see if a Geek Squad employee is really living up to company standards, or to determine, before going to the store, if the Geek Squad service would be up to their standards. — BEN POPKEN