Kick Your Airline Complaint Up A Notch By CCing It To The DOT
WSJ reports that sending a copy of your airline complaint to the Department of Transportation (DOT) can result in increased attention from the airline.
Here's where you stuff your grievance(s):
email: airconsumer@dot.gov
phone: 202-366-2220
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
400 7th Street, S.W.
Washington, D.C. 20590
include:
• name
• address
• daytime phone number (including area code)
• name of the airline or company about which you are complaining
• flight date
• flight number
• origin and destination cities of your trip.
• copy of your ticket
• copies of any correspondence you've had with the airline
"We're more than just a statistics- capturing office," said a senior Transportation official. "Airlines are very sensitive to the complaints the department receives."— BEN POPKEN
Taking Airline Complaints to the Government [WSJ]
(Photo: Ben Popken)
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Comments:
Doesn't the Federal Aviation Administration have a stake in this too? They're part of the DoT, but more directed at airline safety. Might as well add them to the CC list while you're at it.
Here's a list of all the local Public Affair contacts at the FAA, through their website. I'd recommend using the one nearest your airline.
http://www.faa.gov/news/contact_information/
1-866-TELL-FAA (1-866-835-5322)
FAA Headquarters
Federal Aviation Administration
800 Independence Ave, SW
Washington, DC 20591
Your wish is our command. Link updated.
UAL with 13 complains per MILLION passengers? Obviously the DOT doesn't hang around airports much.
Just wondering: can the DOT or FAA do anything with these complaints if they come from passengers that are American citizens landing at an American airport on a plane that originated in a foreign country and/or is a foreign airline ::cough Virgin Atlantic cough::?
DOT reports that 42% of it's luggage related complaints involve US Airways, but those complaints don't seem to have made any difference to that airline's operations.
Hey, how about a link that works and actually gives us something to read? Or a working bugmenot login?