WSJ reports that sending a copy of your airline complaint to the Department of Transportation (DOT) can result in increased attention from the airline.
Here’s where you stuff your grievance(s):
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
400 7th Street, S.W.
Washington, D.C. 20590
• daytime phone number (including area code)
• name of the airline or company about which you are complaining
• flight date
• flight number
• origin and destination cities of your trip.
• copy of your ticket
• copies of any correspondence you’ve had with the airline
“We’re more than just a statistics- capturing office,” said a senior Transportation official. “Airlines are very sensitive to the complaints the department receives.”
— BEN POPKEN