Wow, what a shock. Another story about those “dyslexic baboons” who run Southern California Time Warner Cable. The City Council of Moorpark, California decided enough is enough and voted to fine Time Warner Cable $25,000 for their poor service. From KNBC in Los Angeles:
“Time Warner has, for a period of time, not lived up to the obligations that are required for the citizens of this community,” said Councilman Keith Millhouse. The city has complained to Time Warner for months without results.
Among other things, Time Warner failed in its agreement to answer customer calls in 30 seconds or less, the council said. It wasn’t known if the fine would be used as refunds to Moorpark customers of the nation’s second-largest cable company.
The franchise agreement states, “Telephone answering time shall not exceed 30 seconds.”
We wish more cities would follow Moorpark’s example. Recently Montgomery County, MD fined Comcast $12,281.84 for not meeting the standards set by their franchise agreement. If more local governments held these companies to their franchise agreements customer service just might improve. —MEGHANN MARCO
Moorpark Fines Time Warner Cable $25K Over Poor Service [KNBC] (Thanks, anoneemush!)