Microsoft is sending ALL of its XP and Vista tech support calls to India starting March 29th, according to a call center insider. Previously, the call volume was split between a site in North America and locations in Deli and Bangalore.
Our tipster says:
- “I know a lot of the agents in Deli and Bangalore; they are very smart and typically great troubleshooters – but I am also a realist, and I know that when I call support, I don’t like to lose 50% of the call to “communications issues”.
Anyway, I just thought people should know. We have been told the decision was made by the outsourcer AND Microsoft, and that it was because it makes more money for the company.”
Comments prediction machine says: “Or you could just get Mac!” — BEN POPKEN