Marty, the traveler stranded overseas after his credit cards were stolen and Washington Mutual refused to help him, has a happy update to his blog. The morning after he posted his blog entry, Rosie from WaMu Executive Customer Service called him. She apologized profusely for the poor level of customer service and stepped in to resolve his problem with speed. WaMu removed all the fraudulent charges, save 29 cents.
Every big company has an Executive Response team. Their job is to make negative PR issues disappear. Catch their attention and they may grease your squeaky wheel.
By the way, we just chatted with Vincent Ferrari about this situ. It’ll be up on ISPN Media on Saturday morning at 8am. Take a listen during the cartoon commercials or something. — BEN POPKEN
PREVIOUSLY:
Two Years Later, WaMu Unable To ‘Integrate’ Acquired Card Division’s Support System
WaMu Screws Customer Stranded Overseas After Credit Cards Stolen
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I have to ask: What’s up with the 29 cents?
well thank god you get resolutions after spending all your cell phone minutes and two days out of your vacation, talking to people who don’t give a fuck… and thanks to your situation becoming a pr campaign, that you actually get a person that is willing to help you. i’ve said it before and i’ll say it again fuck you (insert asshole company name here, in this case wamu).
is it possible in this day and age to just get a company who gives a shit?
29 CENTS! I remember when stamps were that cheap!
i remember when stamps were 3 cents……………
Wow! I think I saw one of those in the Smithsonian…
Just a guess — they were only able to remove full dollar amounts. Glad for the happy ending!