[My mother and law] and her boyfriend are on a multi-stop vacation and are currently stuck in Palm Beach FL (not the worst place to be considering the weather up north). Well they were supposed to leave for NYC this morning but they’re flight was canceled by Delta and according to CNN it was done “out of an abundance of caution”. I assume that this is due to last month’s PR debacle that all the airlines got themselves into.
Anyway, they were rebooked for Monday. The problem here lies in the fact that they have hotel reservations (3/16 and 3/17) in NYC as well as Broadway tickets. The hotel has canceled their Saturday reservation but is still going to charge them for Friday’s reservation given the short notice. I’m not sure what the story with the Broadway tickets is at this point.
My question to you is, do you have any advice or suggestions to help them get Delta to reimburse the hotel cost given the fact that the flight (which was to arrive in NYC at 10 am) was canceled “out of an abundance of caution” for a snowstorm that isn’t supposed to hit NYC until 3 pm?
Beyond the normal prescription steps (call customer service, escalate, write a letter to the CEO), no. This one has us a bit stumped, though we suspect your should be focusing on the hotel, not the airline. Readers, thoughts? — BEN POPKEN
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