Here’s some insight into why WaMu was screwing Marty so hard last week when he had his credit cards stolen overseas. If you recall, Marty canceled all his cards but still saw $5800 in fraudulent charges rung up on his WaMu card. When he called, WaMu was most unhelpful, refusing to help him as the “Consumer Lending Department” was closed for the weekend.
According to an insider, their card services division was an acquisition from Providian. WaMu is still trying to “figure out” how to integrate the division with their general support system. That’s pathetic. WaMu bought Providian on October 1st, 2005. That’s more than enough time to get your act together. Fail. — BEN POPKEN