Audible Issues $5 Credit To Inconvenienced Customers

Audible will issue a $5 credit to anyone inconvenienced as the podcast and audiobook retailer moves their New Jersey offices. The only caveat: you must explicitly request a credit. Jayson discovered the compensation policy, which will be in effect “for a couple of weeks,” when he complained after his episode of Car Talk failed to download.

When I told the customer service rep that I felt I deserved some sort of credit for the inconvenience, she replied that Audible had decided to give $5 credits to anyone who called and explicitly asked for a credit due to this problem.

We are not surprised, given Audible’s track record of excellent customer service. If you are an Audible subscriber and your podcast fails to download, call and ask for a credit. Audible customer service can be reached at (888) 283-5051.

Jayson’s email, inside…


I subscribe to a “for pay” podcast (Car Talk) through Audible.com, and this week, my episode didn’t download on the normal day.

After waiting two days, I called customer service. It took some patient discussion on my part, but I finally found out that they are moving their offices in New Jersey, and as a result, everyone’s
podcast subscriptions are wonky. Apparently, this situation will be going on for a couple of weeks.

When I told the customer service rep that I felt I deserved some sort of credit for the inconvenience, she replied that Audible had decided to give $5 credits to anyone who called and explicitly asked for a credit due to this problem.

She also said that if I hadn’t asked, she wouldn’t have offered, since Audible also instructed their CSRs not to give the five bucks voluntarily.

If you could please, let Consumerist readers know to ask for their credit – you can’t get it if you don’t ask.

— CAREY GREENBERG-BERGER
(Photo: zackdmccarthy)