5 All-Time Must-Read Consumerist Posts

Here are five all-time top posts every single Consumerist reader should read, or re-read.

Be a Customer Service Ninja
“Within a day, you should get the phone call equivalent to the holy grail–a call back by someone on the executive service team.”

HOW TO: Fight Companies Online And Win
“The Consumerist’s step-by-step guide to posting your complaint against a company online and getting results.”

HOWTO: Record Customer Service Calls
“Recently we’ve gotten a flurry of emails asking how to record customer service calls”

CSR Hacks: Secret Codes to Get a Human Quickly
“Check out gethuman.com’s database of secret numbers and codes to quickly get a human on many company’s customer service lines.”

HOWTO: Complain
“Every so often, the plane doesn’t leave on time, a wrong part gets shipped or a bank teller sniggers at your hat. If you’re disappointed and want to tell the company, these tips will help your complaint see real results.”

Comments

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  1. SOAZtim says:

    Those are 5 of the best links any consumer should have!!!!!
    Getting to a real person can be an all day event if you don’t know the tricks!
    http://www.soaztim.com

  2. r3m0t says:

    CSR Hacks: Secret Codes to Get a Human Quickly
    “Check out gethuman.com’s database of secret numbers and codes to quickly get a human on many company’s customer service lines.”

    I’ve heard swearing is almost universal. No need to look up the company on this article first.