funny how gizmodo has this posted when sprint is one of their sponsors...the irony!

Power to the people!

Its so true too! I tried to have my mother taken off my plan since she passed away and the rep actually said to me "Don't you have someone else that could use the phone" I was so disgusted I hung up...

This post is juvenile. I really expect more from Gawker media.

Do we find this info useful? I mean if I was Sprint, and I saw this, all it would mean is my number would change. It wouldn't be anything but a pain and time wasting for these executives. Which is time they could be spending on customer service issues (I know they are not) but it is a time waster for them.

@mrimp: Always get a name (and rep #) and immediately ask to speak with a supervisor. No slack.

My post was here, and now it is gone.

I am sad :(

Trozzur: how on Earth is this post juvenile? This is empowerment, baby!

You do know that munging email addresses [at] [dot] [com] doesn't work right?

http://www.bestprac.org/articles/spam_bots_3.htm

Spam bots can "de-munge" them. Your better off just posting them in their full format, cause it doesn't matter.

medalian, that article you posted is really dumb.

it's true that its not difficult to concatenate munged strings, but the concatenator program has to know what to concatenate first, otherwise, it is really no better than just tossing random words together.

so if a spammer wanted to steal email addresses from this site would have to code it specifically for this site, or would get a huge list of email addresses trying to cover all possible concatenation cases.

Secondly, if you read the article you posted, they said the best defense was not to give out email addresses at all, which kind of defeats the point of the post.

And how on earth could it be better to give the full email address? that way the spam bot doesn't have to do any decoding? Do you know how easy it is to write a spam bot that pulls addresses from a website? About 100 times easier than writing a spambot to find email strings, and then more code to concatenate strings of words into email addresses.

And that's the problem with Consumerist in a nutshell. Consumers tend to be freakin' dumb, so corporations fight that, and spend alot of time losing. and Consumerist only equates to a negative feedback loop, which will just make things worse.

drewheyman,

Why do you bother to read the site then? Every group contains dumb people, consumers included. It's not special, and it's not worth commenting on.

On the other hand, there are those of us who are not dumb. The implication of your comment is that since dumb people show up, why bother? This makes no sense--where would the not-dumb people go then?

Most people use the same format
replace [at] with @
replace [dot] with .
replace [com] with com
How hard would that be?

Some people use - instead of [, you get my drift.

So they send some bounced emails, you think the spammer cares?

I just posted the first link I could find about not using it, I didn't read the article really.

What do these numbers and letters mean?

VARESP0513 - 503 | NX1289

Where do you get these data, anyway? Dumpster diving? Traitorous moles? Every place I've worked has warned people against giving out phone numbers to non-employees.

So many on-point posts it's hard to know where to begin to reply, other than to say:

Thank you again Consumerist for getting us the information that proves useful in trying to get value for our money, i.e., support for the service for which we pay.

I'm going to come off sounding like a Sprint astroturfer, but whatever - I've honestly not had any problems with Sprint customer service. They've always been relatively polite and helpful - even to the point of removing $50 in roaming charges once when my phone didn't say I was roaming. I keep having this pit of dread in the bottom of my stomach whenever I call, but so far my fears have been unfounded.

Not saying that they don't have problems, just saying that they're not awful to everyone.

In Boston we mung it to dawt calm which seems to beat the concatenators. This leaves us more time to worry about the impending Mooninite invasion.

i comment on it because alot of the info posted on this site is grossly missated, false, exagerrated, and people form opinions on companies based on it that aren't fair.

in my opinion, i think the authors of consumerist should do a better job of verifying the information (not that this particular post suffers from that or needs verification) they post and weeding out BS. that would be valuable, but it would be much more difficult. then dumb & smart people could happily read it and benefit from it.

and yeah, again, medalian, the spammer has X amount of time to write a spambot and send out emails. if you just put all the addresses in standard format, then writing the spambot takes X short amount of time, and sending emails (unless you type a whole bunch of fake ones in your post, which would waste YOUR time, not the spam bot builder's), then they get Xspamget - Xsendall to send emails to valid addresses for every website.

If you hide them, even a little bit, then it moves from Xspamsite - Xdecode - Xsendbad - Xsendgood for each website. All this coding also kicks out small timers who only have the bot, but haven't written alot of code behind it.

There is no way that these two are equal RE: security from the website owner's perspective.

and the word 'at' is pretty common. the logic would have to be pretty thick to be very good at all.

How many CEO's and Chief Executive officers can one company have??

How many CEO's and chief executive officers can one company have?

A few in here have said the only thing that will happen is a few numbers will change. Well, at least a few people will get through to "the man". These guys need a nice ass chewing instead of some shitty co-ops or temps telling them what they want to hear. That there customer service blows goat nuts..

You want people to use these numbers responsibly, yet you submit it to Digg? lol the irony...

actually dude, more than half of those executive you have listed are no longer employees of sprint. for example, mr. tom natoli stepped down from his position as executive director of service and repair months ago. many more of those executives, during the reorganization of sprint, have had their jobs eliminated.

sprint's doing a lot right now to right the wrongs that customer care has inflicted. this includes firing the old executive director of customer care and specializing the workforce to aid the customers more efficiently.

also, the "email addresses" you posted for executives are do not go right to the executive. they're actually dummy addresses that are monitored by sprint's IT department, specifically for this reason. occasionally the IT department will forward emails on that it deems important.

one more thing, notice how all of the area codes for these executives are 703 area codes, which would make them based out of reston, va...or the 913 which would be overland park, ks?

surprise!

they're not. these people are based all over the country with a vast majority of them being based out of irvine, ca & forth worth, tx, and not having 703 or 913 area codes.

way to do your homework.

and thank you for choosing sprint.

Two years ago, my father was a Sprint customer for his small business. And then he got diagnosed with brain cancer and had to close the company. He put me on payroll to try and tie up the loose ends of his business, so I had to cancel all his business accounts. Land line? No problem. Arch Wireless pager? Cake. Electricity? No problem. Sprint cell phone. HELL. Customer service lackey after lackey told me in flowery terms that I had to send in a death certificate to end the contract in good terms. I'm sorry, being in neurological ICU with a lumbar drain pulling the fluid off of his brain wasn't enough for them?

Flood the lines, guys. Stick it to them.

@John Stracke: they obviously were acquired from an employee. An understandably disgruntled employee.

i comment on it because alot of the info posted on this site is grossly missated, false, exagerrated, and people form opinions on companies based on it that aren't fair.

in my opinion, i think the authors of consumerist should do a better job of verifying the information (not that this particular post suffers from that or needs verification) they post and weeding out BS. that would be valuable, but it would be much more difficult. then dumb & smart people could happily read it and benefit from it.
@drewheyman: Unless you post some examples of "grossly misstated, false, and exaggerated info" that Consumerist has posted without retraction or amendment, after they have been corrected by better informed commenters and sources, and unless you can prove that the Consumerist staff are in fact not weeding out BS but allowing it to stand, unless you do that, then all that reaches my dumb brain from your post is, "blablahblah troll".

@medalian1: I don't see how any of that spam discussion detracts from the value to the consumer of having these email addresses to escalate stuff to. Corporate firewalls of all sorts already have to deal with tons of spam, I doubt a mention on a blog will crash their filters.

Ben: might I suggest when posting email addresses next time, you just post the address and domain separately, such as:

blahblah the email addresses are all @sprint.com:

kim dot garvey
shelley dot r dot hallier
...

Wow...whoever posted these numbers rocks!!!I just called the ceo's office and got patronized but some lackey in his texas accent-but he finally gave in to all my demands-such as refunding the money they stole out of my account last night for one thing...im super satisfied by the consummerist!

in response to a posting asking what the codes like KSOPHF0402 It is making reference to internal mailstops KC Kansas City VARES Virginia Reston

I am very grateful for the posting of these numbers. I bought 2 Treo 700s in December 2006. Initially when the amount was run through on my corporate card, Amex did not approve it because I did not give prior authorization. After giving Amex approval, $998.98 was charged to my card. I did not receive the level of Customer Support from Sprint that I was accustomed to receiving so I cancelled within the 30 days and asked for a refund of my $998.98 minus any incurred charges. I was told I would receive $924.78.

That was in January 2007. To no avail I have repeatedly called Sprint for the past 4 months and spoke to several supervisors regarding my issues. I have received bogus calls from collection agencies stating that I owed Sprint $1572.

I used the information you provided and called the SVP of Customer Care Tim Kelley at 913-794-1671. I was transferred to an Executive Analyst Billy Young who immediately cleared the bogus information in my account and credited the one account $1572 and said the additional refund of $924.78 will be expedited and I should receive it within 3-5 business day.

I cannot thank you enough for providing these numbers. I didn't know who to turn to next in trying to resolve my issues.

Thanks…..

Consumerist is the best! I called the executive customer care number after I got tired of being routed and rerouted to supervisors, tech supp, etc. I spoke with a very nice man who resolved my issue PROMPTLY and made me change my mind about ending my relationship with them and the civil suit I was about to file. CONSUMERIST ROCKS!!!

This Sprint Supervisor I dealt with yesterday made Alec Baldwin look like father of the year.

I was treated like a second class citizen and told that I should have someone who could carry on an adult conversation call back to discuss the billing matter.

Thank you, thank you, thank you for this resolution number! This pig supervisor is going down.

Consumerist - how do I love you, let me count the ways. My brother dies. I call customer service. I send the requested fax. I wait. I hear nothing. I call customer service again. I talk to India who gives me a new phone number. I call. It's the fax number I got before. I go to Consumerist. I call the "upated 5/29/07" phone number. I get Billy Youngs (same as a pp). I get my brother's account handled in 5 minutes. By a nice person who actually has some empathy. I'm a happy camper. Thanks Consumerist!!!

THANK YOU!!!!.
I found this after googling for sprint service issues. I really didn't think I would get anywhere calling any of theses numbers. But I have spent over 24 hrs of call time over the past three weeks trying to get my 2 phones straightened out and every call seemed to make the situation worse.I started today with both of my phones "suspended" and a huge bill owed.And after three hours on the phone today was told I needed to pay to get it back on...HUH!After my husband was out a phone for 10 days and my number has been given away!! Yesterday I started at the top, Called forsee first, ( I got voicemail,it was sunday) I left a message, what the hell. I then went to Jerry Adriano, and left a message on his personal voicemail, which I was surprised to get I left it there because it was sunday and I really didn't think it would accomplish anything anyway.....SO got back on the phone today with reg customer service as I said for another three hours and finally got a guy who put the 200.00 term fee into dispute so my ASL would go down and my phones would work at least for now.......an hour later RING RING ...hmm the caller id says sprint...weird .hello/ Hi this is Jerry Adriano I received a message from you? anyway cut to the chase I tell him I found his # on the internet he aked where( i couldn't remember) and said it was posted all over the place. Really nice guy and said he would fix my problems and i said fine if we could just start from scratch i would be more than willing to stay on. waiting to see if his "team " is going to do that as he said but at least i got someones ear and i actually felt bad for the guy ...So THANK YOU AGAIN will post the results if any

Thank you! With Sprint the only way to get results is by going to the top. I have had so many billing issues, they can't seem to get anything right. Their supervisors are just as clueless as the customer service reps. When they are not able to solve your problem they hang up on you. They are very rude and unprofessional. I was able to get my issue resolved by calling the nymber provided on this site. Thanks again

I used the phone numbers and got GREAT results!!!
And, the issues were resolved very quickly!
Thank you for posting this!!!

@ MCCXXIII AT 02:32 PM

What do these numbers and letters mean?

VARESP0513 - 503 | NX1289

They are the mail stop and cost center,

Hi! I am registering only to thank you guys from the bottom of my heart. I have been fighting with Sprint for 5 months regarding excessive charges on my bill, and was getting nowhere. I was JUST about ready to file charges when I found your site, and those golden numbers. I placed a call to Forsee's office this morning at 9am, and received a reply phone call at 2:30 from their retention dept. and accomplished what Sprint CS could not accomplish in 5 months: ALL of my disputed charges were taken care of within 10 minutes. Problem Solved!!!!! I can't say how happy I am. Thanks again.

It is about time that someone got enough gumption to make a site like this & post these numbers! Finally!!! I sent an email to several people on the sprint list, including the CEO less than an hour ago & have gotten a response from Gary Forsee. It is nice to FINALLY feel like someone cares!!! I've been fighting bad customer service, billing errors and uneducated service reps for months! And paying the penalty. Im hoping that this will finally FIX THE PROBLEM!!

i read consumerist daily, but I never thought I'd have to use any of these numbers, sadly I do. I am so livid with Sprint & their crummy customer service I am about to spontanteously combust.
Thanks for The good work YOU consumerist, do!

It's time to Sprint for the exit. Only 2 years to go. Forget $4,000 roaming bills for iPhones abroad: how about $833 bills for roaming in urban Pittsburgh? Yes, yes, I know: bitching about cellular contracts is so declasse.

The e-mail addresses and special 800 # were spot-on. I'd been trying to get a refund of my $2700 credit(long-story) for almost a month. "Normal" customer service was a nightmare but the contact info in the article got me two phone calls the next day and my refund being sent by overnight.

These email addresses work! I emailed everyone on the list about poor customer service and $900 in excess charges (that resulted in suspension of my service). The charges were removed and my phone was back on in five minutes!

The E-mails you list may work. However Sprint's E-mail system is set up as follows: firstname.lastname@mail.sprint.com As a former contractor to Sprint I can't believe that the company has allowed it customer service to degrade to the point it has. The problem occurred, I think, when Sprint like many companies, decided to take it's customer service off-shore. The customer service people in these off-shore locations are, for the most part, technically illiterate and respond to questions by reading from a script in front of them. "We very much appreciate your business" "We shall help you with your problem" Yeah, right!

Sawallish hit the nail on the head. the outsourcing of customer service has created a nightmare for many companies, not just sprint. i really loathe it. thickly accented customer service reps all sound like they are 500 million light years away and as if they are talking in a can. it's a horrible experience and resembles falling down the rabbit hole, except minus the fun part.

After jumping around and around inside their crazy call & forward structure with two dropped calls and no one that could help me cancel I finally found help thanks to this article. The power of the internet wins again.

by the way... these numbers no longer work. If you call the number for Adrien, it goes to someone else--it maybe someone else's phone number now. I tried the number for Forsee and was given a number to call and speak with corporate customer service... I got my issue resolved...I'm calling this afternoon to have my fones turned off and to have the termination fee waived... I will have my way! :) Thanks for giving information--even if I'm 6 months too late on it working... my initial problem was resolved...

Thank you for this very useful information. I had called Sprint to ask if I was still in contract. They told me I wasn't. I ported service out - and got charged $400 in early termination fees. I went though four levels of customer service, speaking with people who simply couldn't exercise individual judgment. One phone call to executive customer service - they prorated the termination fees - and I gratefully paid.

I have always paid my bills on time, and use a substantial number of mobile services. I will NEVER go back to Sprint.

Sprint: is is really worth treating people this way? Do you actually get anything out of it other than wasted help desk time and consumers who hate you?

Wow their customer service call center is in Buenos Aires, Argentina and all 5 reps I spoke to do not know how to handle a simple phone replacement for a defective phone which was ordered through their telesales dept. There is a huge delay on the call, the call quality with the reps even with a landline phone is horrible. The reps can hardly understand English. They put me on hold and I wasted 1 hour and 45 mins of my time with this issue. I am going to give this exec number a shot and see what happens.

Below are the names of the useless reps (and their ids) who I spoke to (I tried to get the rep ids of the other 2 reps, but they transferred me before they even finished)

Victor rep id cc556321
Omar rep id 701268
Andrew rep id 5665047

This information worked for me. I just got through to the VP of customer service in Overland Park, KS.

I have been a loyal Sprint customer for 6 years and called yesterday with billing problems. I've always paid on time.

After talking with 3 reps who couldn't help me, I escalated to the disconnection department where I spoke with a guy named Ruben who told me that I was trying to scam Sprint, that "people like you" who don't read their bills carefully should learn their lesson, and he "wasn't about to" go back over my bill to read all the notes to resolve the problem.

When I spoke with the VP, he told me that he was going to get to the bottom of it and that Ruben would most likely be terminated. He said that they have had to fire several people lately to clean up this customer service mess. He promised to call me back before close of business today to update me.

We'll see what happens. I will keep you all posted.