Proactiv Is A Subscription And You Will Be Charged Bi-Monthly
If you're breaking out and thinking of trying Proactiv, you should understand that you are signing up for their "club," not just buying some expensive benzoyl peroxide. A reader wrote in today shocked that Proactiv was charging her card and shipping her new product without her consent, when, in fact, it very clearly states that by ordering Proactiv you are signing up for a subscription. From Proactiv's Site:
By ordering now, you will receive a one month supply of our 3-piece club package. After 30 days, you'll receive our regular 2 month supply of Proactiv every 60 days at the guaranteed low price of just $39.95 plus $5.95 s&h per shipment, which will automatically be billed to the same credit card you provide today.If you don't cancel you'll be responsible for the shipping, so make sure you pay attention to what you are agreeing to. This goes for all infomercial-type products.—MEGHANN MARCO
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no, it would be every two months, B. I believe so, anyhow.
Canceled Pro-Activ was one of the most frustrating things I've ever done. Before their CSRs can cancel you, they have to repitch you 5 times. I asked the guy if he could just cut to the chase and cancel, and he (sort of sadly) told me no, or else the cancellation would not go through. Infuriating.
That said, I did realize it was a subscription when I got it. They're pretty up front about it.
Nope, "bi-monthly" is every two months, whereas "semi-monthly" would be twice a month.
Anyway, the point is that Proactiv sucks. When I signed up, I was aware that I was buying into a regular deal, but not aware that the customer service on that regular deal would be so egregious. When you're concerned about an order's arrival, you're instructed to wait three weeks before contacting customer service. And when, three weeks later, that order has still failed to turn up, and you email customer service, they will bill you for a second order with shipping, credit you for the product (but not the shipping) of the first order, and generally irritate the hell out of you.
You will then note that to cancel your service, you have to email customer service some more.
I used Proactiv for about a year and it worked great! And I found their customer service to be expectional.
At one point I called and told them I didn't use enough of the product to justify recieving it every two months and they said they'd be happy to cancel my subscription OR they would also be happy to adjust my subscription to suit my schedule--after that the stuff arrived every 12 weeks instead of every 8! I seriously can't say enough good things about them.
When I finally called to cancel they were polite and took care of my request immediately!
I ordered a product from the same company (Guthy Renker) that sells ProActive and they signed me up for a similar "club" that automatically bills you and sends you the product even though I opted out via the web site and over the phone. I shipped it back to them as instructed by the CS Rep I spoke to and cancelled my "membership" (she also didn't try to repitch it or anything, but she did mess up and say "Thanks for calling ProActive" at the end of the phone call). It took exactly 18 weeks to receive my refund.
My wife uses proactiv, and she's had the subscription for so long that we probably have enough to last another ten years based on how much she uses.
On a different note, I have always heard that bimonthly meant every two weeks or twice a week. There seem to be conflicting views between wikipedia, m-w, and askoxford (and here, obviously).
Also, I have enjoyed this site for a while and am finally able to comment. It's refreshing to see a comments section that doesn't deteriorate into insults and more importantly one that actually provides relevant and useful information.
Neoterix: It's not different. The Proactiv system consists of a soap-free cleanser, a salicylic acid exfoliant, and a benzoyl peroxide disinfectant. These three products are most likely to clear up acne for most people, but there's nothing special about Proactiv's formulations. For drugstore products, try Neutrogena - their products tend to have fewer irritating ingredients than other brands.
Yeah, Proactiv is a subscription and it can be a drag to cancel, although they do let you reset the mailing schedule. When I get overstocked, I cancel and sign up again later when I needed more. The bonus part is that everytime you join, you get a tube of a massively effective clay mask. Stickin' it to the skincare-selling man!
As a dry-skinned lass with fussy pores, I think the really valuable stuff is the low-dose benzoyl peroxide, which keeps me zit free but not flaky. And yes, you can order just that stuff, but you need a catalogue.
Okay, semantics is the topic of the day, eh?
Well, different meanings for the word "bimonthly" render the word almost useless because it refers to a very specific concept of time. Much like "Standard Time" used during Daylight Saving Time, when it really doesn't mean what people think.
I don't know why the dictionary editors caved on this one.
Alright the only ingredient in Proactiv that treats acne is benzoyl peroxide. This is a GENERIC drug that has been around for ages, so there is no reason you need to pay much for it.
Go to http://www.dankernsregimen.com/ and buy a HUGE tube of BP for very cheap. It will last you months and works just as good as anything else.
I am deeply concerned about this product. My 25 year old daughter has been using it for three years and I see no improvement. It seems to me that a company that strives to get people to sign up and pay a membership fee in perpetuity has little incentive to get the patient-member cured. Isn't it better to see a dermatologist who can individualize your treatment? I welcome comments from users. But don't give me the Proactiv line when I called them: "Oh, but dermatologists are the ones who designed this program."







Bi-Monthly would be twice a month, not once every two months.