Cardavenue Doesn't Respond To Fraud Claims or Emails?
The idea behind Cardavenue is interesting. If you get a gift card you don't like, you can trade it for another using their site. They charge a fee and ostensibly offer some protection against fraud. They don't, however, answer their emails or process their claims, and that makes us sad.
Reader S.G.W. has written 4 emails and filed a claim for a gift card he traded and never saw one in return. He successfully filed a Paypal claim and was refunded Cardavenue's fees, but the real loss is the value of the gift card. Cardavenue won't even write him back.
According to their site, trading is covered in the following manner: "The face value of the card up to $100.00 per transaction, less any cash offsets and a $10.00 deductible per transaction." Cardavenue's site claims that a representative will contact anyone filing a claim within 48 hours. S.G.W. hasn't heard from them at all, and he originally contacted them on Jan. 20.
Not answering emails when running a service like this is just unacceptable. Has anyone else had a similar experience using this service? Is this exception, or the rule?—MEGHANN MARCO
This is a test using rich text formatting and html links. It's the generic "company" ad that should appear on all posts with the Company category if they don't have an ad attached to a specific company.
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Comments:
So the only value in receiving a gift card is to suss out which of your friends are gullible.
Saw that website listed somewhere and how great and convenient it was for everybody etc etc. Looks like I'll have to use my JCPenney card fosho now.
I'm sure they purposely ingore those emails. I emailed them about a card I had not received and did not get a response until I emailed them back saying I finally got it a month later. Well I had another situation and this time I am sure I am not going to be getting my gift cards as I see on her feedback she has scammed at least 7 people including myself. One person lost over $250! I have emailed them multiple times and to no avail. My recommendation is to report the person to www.ic3.gov which is the Internet Crime complaint center and also to report them to their local authorities.
I also had a bad trade on CardAvenue.com and they have failed to respond to my repeated requests on the status of my claim. I decided to contact the other users who were defrauded by the same individual. I have, so far received 3 responses and CardAvenue.com is also ignoring their claims. Here is what they have to say.
"Dude, I just gave up with Card Avenue."
"I have also stopped receiving emails from customer service. I don't know what to do anymore."
"I too am having the same problem with Card Avenue. On February 20 Jonas Kennedy (jkennedy@cardavenue.com ) sent me an email requesting further follow-up stating that the cardaveune claim system hadn't been working properly. I sent in all the proof requested and have yet to hear anything back."
I just spoke with Cardavenue's PR people and asked them to contact you. If they contact you, please let us know what they say. I'm planning to follow up with post on my site which has about 36,000 readers . . .