How bad is DVR software that a city has to hold a public hearing to determine what is to be done about it? Reader Nick writes in:
We are a (maybe the only one?) testing area for Time Warner Cable. They have put a new DVR menu on my household’s cable box and we all agree it is terrible. It was definitely a step down for TWC. Now a local committee is doing something about it!
The local committee is none other than the Lincoln City Council, who are outraged at the awful DVR software. From the Lincoln Journal Star:
“There are serious problems here,” Cook [City Councilman] said Wednesday afternoon. “I think Lincoln customers deserve better. They are not getting what they have paid for.” The new guide has been beset with problems since its introduction. Complaints have ranged from the guide itself — ugly graphics, incomplete information, etc. — to problems with slow-reacting cable boxes and DVRs after the software was loaded into them, causing some subscribers to reboot one or more times a day.
Cook said he is a Time Warner subscriber and DVR user. As the council’s liaison to the Cable Television Advisory Board, he said he received his upgrade with Time Warner employees before it was introduced to the public.
“I didn’t think it was ready,” he said. “I thought it needed more work before it was released.”
Shrewsbury [Time Warner Spokesperson] said Time Warner will comply with an evaluation
Whoops. Don’t mess with Lincoln, Nebraska. They will call you out, honey. They are not afraid. —MEGHANN MARCO