Clearance Items

Couple says Home Depot, installer didn’t do job
“On June 6, 2006, Home Depot delivered the cabinets to the Grubb’s residence. All of the cabinets, except for three, were placed in the kitchen. The other three were left outside — in the weather elements — despite the instructions of the Grubbs, the suit says.”

Comcast launches new digital cable welcome screen
Hey Comcast digital cable users: What do you think of Comcast Central, the new way the digital cable TV gateway works?

Everyday Stoicism or: How I Learned to Stop Worrying and Enjoy the Show
For thus, if any hindrance arises in bathing, you will have it ready to say, “It was not only to bathe that I desired, but to keep my mind in a state conformable to nature; and I will not keep it if I am bothered at things that happen.”–Epictetus

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  1. Outtacontext says:

    I’ve had two experiences with Home Depot and their installation subcontractors. First was a storm door. They came and measured our door so the storm door would fit properly. When, a few weeks later they came to install, it wasn’t the right size. When I called Home Depot and spoke to the manager I asked him nicely: “Is this the image you want to convey about customer service?” He replied “No” and promptly gave me the $450 door for free (minus, ironically, $75 installation fee). Now that’s what I call customer service!

    Just recently, we bought a stacking washer dryer. We had done our homework and knew the dryer could be vented from the left, which we told HD we wanted so the units could fit snuggly in the enclosure we had just constructed. But when HD’s subcontracted installers came they refused to vent the dryer from the left and, instead, did vented it from the back. The dryer’s instruction booklet showed how easy it was to vent from the left.

    When I called the manager of HD to complain (different store from the door issue) the manager told us to call the subcontractor directly. I refused saying it was his job to do that. The subcontractor called us the next day to say that they would NOT return to install as we had asked.

    I then called the manager again and he finally sent out another subcontractor to do it correctly. When I quizzed this new contractor on the “attitude issue” I had encountered with the first subcontractor, he said that, more than likely, HD only pays subcontractors for “basic” installations (that was his supposition). Bottom line: Home Depot made it right, but it took extra effort by us to make it happen.

  2. HearsMusic says:

    I think that the “Comcast Central” welcome screen is being rolled out very gradually. Some areas have had it for quite a while, and others (like mine in PA) are still waiting.

    It sounds like it’s more cosmetic than anything, and that the novelty wears off quickly, but we’ll see.