Corporations don’t work for us. They work for their shareholders, and even if you own a share, you can still get screwed.
To you, corporations are not about shareholders. They are about individuals. They are the person making sure you get the best price; the one reaching for an item on the top shelf; the voice on the phone trying one extra thing to resolve your complaint.
Occasionally, corporations do something right. Not all the time. Not most of the time. Occasionally. When they do, we want to give credit where credit is due.
Starting today, The Consumerist will acknowledge these rare and extraordinary acts in posts we’re calling “Above and Beyond.”
Has a CSR unshackled the bonds of corporate rules to make your day easier? Did a manager manage to bring a smile to your face? We want to know. Send your stories to tips at consumerist dot com. — CAREY GREENBERG-BERGER