The Ultimate Chain Restaurant Nutrition Guide: Who Is Hiding Information About The Food, And Who Isn't.
What does IHOP have to hide that Denny's doesn't? And what's so mysterious about Krispy Kreme? Why is their info so difficult to find, while competitor Dunkin' Donuts has extensive, easy to locate information on their website? These are the questions we found ourselves asking after evaluating 51 chain restaurants websites and their nutritional information pages. Or lack of them.
We rated the restaurants on the availability/completeness of information, how easy it was to locate and retrieve the information, and whether or not there was additional information such as allergy info.
The best sites had it all. We saw nutrition calculators, tips for healthy eating, gluten info, allergy info, and special information for diabetics. The worst sites had nothing at all. We were surprised to find that it wasn't simply small restaurant chains that were failing to provide nutritional information. There were several major restaurants that completely failed to provide even basic information about their food.
IHOP, California Pizza Kitchen, Olive Garden, Bennigan's and TGIF were among the biggest names that failed to provide any nutritional information. Applebee's made excuses in their FAQ about "distributors," but similar restaurants like Chili's seem to have no problem providing information for their entire menu. Red Lobster provided allergy info and nothing more. Quiznos provided nutritional information on only two of its menu items, while competitor Subway had some of the most extensive information around. What are these restaurants hiding?
We challenge the restaurants who received ratings of "Nonexistent" or "Poor" to address the way in which they provide nutritional information to their customers. Because if a restaurant is hiding something in their website, goodness knows what's in the food. —MEGHANN MARCO
| Restaurant | Nutritional Information Provided For All Items? | Nutritional Info Easy To Locate? | Allergen Info? | Rating? | Is there a nutrition page? |
| Applebee's | No | No | No | Nonexistent | No, Just some Weight Watchers stuff |
| Arby's | Yes | Yes | Yes | Excellent | Yes |
| A&W | Yes | Yes | Yes | Excellent | Yes |
| Baskin Robin's | Yes | Yes | Yes | Excellent | Yes |
| Bennigan's | No | No | No | Nonexistent | No |
| Boudin's | No | No | No | Nonexistent | No |
| Burger King | Yes | Yes | Yes | Excellent | Yes |
| California Pizza Kitchen | No | No | No | Nonexistent | No |
| Chipotle | Yes | No | No | Poor | PDF only |
| Chili's | Yes | No | Yes | Average | PDF only |
| Chic-Fil-A | Yes | Yes | Yes | Excellent | Yes |
| Dairy Queen | Yes | Yes | Yes | Excellent | Yes |
| Denny's | Yes | Yes | Yes | Average | PDF only |
| Domino's Pizza | Yes | Yes | No | Above Average | Yes |
| Dunkin' Donuts | Yes | Yes | Yes | Excellent | Yes |
| Fat Burger | No | No | No | Nonexistent | No |
| Friendly's | No | No | No | Nonexistent | No |
| Fudrucker's | No | No | No | Nonexistent | No |
| Hardee's | Yes | Yes | No | Above Average | Yes |
| Hooter's | No | No | No | Nonexistent | No |
| In-N-Out Burger | Yes | No | No | Average | Yes |
| International House of Pancakes | No | No | No | Nonexistent | No |
| Jack In The Box | Yes | No | Yes | Average--the Nutrition & Allergy info is hidden away on the "Our Food" page. | No |
| Jamba Juice | Yes | Yes | No | Above Average | Yes |
| KFC | Yes | Yes | Yes | Excellent | Yes |
| Krispy Kreme | Yes | No | No | Poor | PDF only |
| Little Caesar's | Yes | Yes | No | Above Average | Yes |
| Lone Star Steak House | Yes | Yes | No | Above Average | Yes |
| Long John Silver's | Yes | Yes | Yes | Excellent | Yes |
| McDonald's | Yes | Yes | Yes | Excellent | Yes |
| Olive Garden | No | No | No | Nonexistent | No |
| Outback Steak House | No | Yes | Yes | Poor-No specific information on menu items, but plenty of suggestions on eating. healthier | Yes |
| Papa John's | Yes | Yes | Yes | Excellent | Yes |
| Panda Express | Yes | Yes | Yes | Excellent | Yes |
| Perkin's | No | No | No | Nonexistent | No |
| Pizza Hut | Yes | Yes | Yes | Excellent | Yes |
| Quiznos | No | No | No | Poor--only two items listed on "nutrition" page. | Yes |
| Red Lobster | No | No | Yes | Poor--no nutrition page, only brief allergy page. | No |
| Red Robin | No | No | No | Nonexistent | No |
| Ruby Tuesday's | Yes | No | No | Poor--hard to find. pdfs suck | PDF only |
| Sbarro | Yes | Yes | No | Above Average | Yes |
| Sonic | Yes | No | No | Poor--nutrition guide is extensive, but it's only available by 9-page pdf | PDF only |
| Starbucks | Yes | Yes | No | Above average (they have no allergy info, but give a customer care phone number) | Yes |
| Steak 'N Shake | Yes | Yes | No | Above Average | Yes |
| Subway | Yes | Yes | Yes | Excellent--extensive info, as one would expect. | Yes |
| TGIF | No | No | No | Nonexistent | No |
| Taco Bell | Yes | No | Yes | Above Average-- the nutrition calculator is great, but not super-easy to find. | Yes |
| Taco John's | No | Yes (though it's "under construction") | No | Poor--they tease you with a Nutrition link on the home page, but then it's "under construction" and they give you phone number. | No |
| Uno's Chicago Grill | Yes | Yes | Yes | Excellent--nice presentation | Yes |
| Wendy's | Yes | Yes | Yes | Excellent | Yes |
| White Castle | Yes | Yes | No | Above Average | Yes |
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Comments:
They can't give you allergens at Starbucks mainly because they don't produce their own baked goods. If you look at their pamphlet they do say that even the nutritional info varies because independent suppliers do their food.
Nonetheless, the ones that provide no information are pretty surprising....
Oh, and Ruby Tuesday's provides most of the nutritional information on the menu... Or at least they used to...
I've used a program made by CalorieKing.com, which has a fairly extensive database of food sorted by restaurant and also general groceries. Just for fun, I looked up IHOP -- the Colorado Omlette w/o pancakes clocks in at 800 calories; Country Fried Steak and Eggs has 1535 calories. Maybe that answers your question as to why they don't post caloric info on their web site...?
Whoever compiled this information did a great job-- I would like to also point out that many of Chipotle's offerings are not good for you at all. Another reminder that "All Natural" does not equal "Healthy"
A great Chipotle fan website has an online calculator that tallies together the information from Chipotle's crappy PDF:
http://www.chipotlefan.com/index.php?id=nutrition_calculat...
Enjoy!
I just went to the Ruby Tuesday's website there's a "Download Nutrition Info" link right on the menu pages. Also, the "Smart Eating Choices" have the info in the html. As long as you accept that the rest of the menu is Stupid Eating, you don't even need the pdf. They sure beat the hell out of the other identical chains.
There is nothing mysterious about Krispy Kreme: they do an excellent job at posting their nutritional value for their doughnuts and frozen drinks on their website.
From the front page, mouse over "Doughnuts" in the left nav, and pick either glazed or varieties. The next page has a very bright yellow "Nutritional Info" button on the right side of the page, just below the header. Both the US and Canadian nutritional info is presented.
As for your disdain on PDF, this allows a company to provide a consumer a uniform, easy-to-print page, unlike many HTML pages bogged down with frames and tables.
In and out has always been really good about full disclosure - they used to have a calculator on their website, where you could add/remove ingredients and get a result.
I did find this: http://www.in-n-out.com/nutritional_info.asp through google, but it doesn't look like it's actually LINKED on the site anymore. I have no idea why.
Taco Bell's Nutrition Guide is clearly linked right at the top of their homepage. Can't miss it. You've got it listed as not-easy-to-find.
If you go to the "Menu" link at In-N-Out, the landing page http://www.in-n-out.com/menu.asp clearly has a "Nutritional Information" link.
acambras, I suppose you expect to eat Scottish at a place called McDonald's?
Besides, do you think Fatburger is providing a turkey burger just for the taste of it? They also have a veggie burger and a salad "wedge." Wouldn't it be great to know what you're getting nutritionally when you order one of these items?
Baja Fresh has their entire menu online along with nutritional data here. I almost wish I hadn't looked it up, though - I didn't realize how many calories the Ultimo Burrito packed until now...
"They can't give you allergens at Starbucks mainly because they don't produce their own baked goods." -Vinny
Okay, I'll hand you that, but I don't think many people would argue with the fact that Starbucks does produce their own drinks -- and many people need to know the allergen content of those, as well.
I completely support the premise of this thread, as it provides consumers one place to look for nutritional information. I appreciate that you are making in-line changes to the article, and it is organic at this time.
My only beef is how arbitrary nature of the rating system. When I walk into a fast food restaurant, I don't expect the nutritional info to be posted on the front door (internet terms: the main page). I expect it to be posted at the counter (internet terms: menu page).
And why do you consider PDF a negative?
Wow, I can't thank you enough for this! This has been my pet issue lately, and I hope that a post on Consumerist will nudge some of the delinquents into shape! I frequently choose Chili's or Subway over restaurants I like better, simply so I can know what I'm eating.
Oh, and I'm not sure if it fits your criteria for chains, but Panera Bread provides extremely detailed info on its site, and is a great choice for dieters.
I used to do a lot of reporting on the restaurant industry, and was FOREVER trying to get nutritional info. The fast-food chains are the best about providing it, and had info up before everyone else. In the last three years, more of the sit-down places have started to follow suit, thanks to a growing public interest in nutrition, but for the most part they still refuse. Their excuses were normally one of three variations:
1. Their restaurants are franchises, and so they don't have complete control over how the food is prepared in each individual location.
2. They have "regional" menus, and corporate can't be expected to collate all the information for the different menus throughout the country.
3. The menu is constantly changing; the corporate chefs innovating, and it's impossible to keep up.
All obvious bullshit: you'd better believe that every Applebee's has strict instructions on how to prepare each and every meal -- especially since many of the meals come frozen from a main supplier (just add grease and fry). But by claiming to have no real control over how each individual location chooses to alter their menu, they can pass the buck.
Red Lobster has all relevant nutritional info for items on their "Lighthouse Menu".
And it should be noted that Uno's has an AWESOME on-site computer in the lobby of selected restaurants that calculates the nutritional value of your whole meal. It also gives you menu suggestions based on your health goals (I believe they have "fitness meals" "heart healthy meals," etc.) When I last spoke to on of their PR guy, he said that the machines were so popular with customers that they planned to put them in many more locations, but no word on when.
I find it interesting how you picked you chains. For instance "FatBurger" is very regional. Same with In-N-Out. Sonics are not everywhere. Nor are Ruby Tuesdays or White Castle.
And you have Hardees - but not their other chain, Carl's Jr.
Some more chains for you:
Burgerville
Blakes LotaBurger
Whataburger
Dion's Pizza
Krystal
Checkers
Pizza Schmizza
Hot Dog on a Stick
Houlihans
Hometown Buffet, Old Country Buffet, and Country Buffet
Waffle House
Cracker Barrel
Hooters
I am sure there are many more, these are just ones I can think of off the top of my head that I have eaten at.
Oh, and "Fatburger" was named after the era when "Fat" was slang for "cool" or "neat" or whatever. 1952. Fatburger is awesome...
Some more chains coming to mind:
Happy Panda
Souplantation and Sweet Tomatoes
Elmer's
Sheri's
Taco Time
Shoney's
Chevy's
Landry's
Macaroni Grill
Joe's Crab Shack
Big Town Hero
Rainforest Cafe
Hard Rock Cafe
Schlotzsky's
Black Bear Diner
Buca Di Beppo
Aw heck, that is enough to get some people started. (I wonder if we eat out at all...)
Okay, I'll hand you that, but I don't think many people would argue with the fact that Starbucks does produce their own drinks -- and many people need to know the allergen content of those, as well.
You are correct, but I can't think of anything in the ingredients that would cause an allergic reaction, or at least anything that wouldn't already be known to the person ordering the drink. There aren't any "secret" ingredients in Starbucks drinks, unlike, for example, Chinese food, where you may have some kind of nut in there and not know it.
Another site you all may find interesting is HealthyDiningFinder.com. You can enter your ZIP and it will list all the restaurants that offer nutritional information in a radius you specify.
The Taco John's info is outdated. They have a fully functional PDF version on their site:
http://tacojohns.com/NutritionDetails/TacoJohnsNutritionCh...
I'd like to call out Old Chicago (specifically their parent company, the Rock Bottom Restaurant Group) for actually having the balls to flip me the "nutritional analysis is too expensive" excuse once when I e-mailed them regarding their heart stopping but very tasty Italian Nachos. "Too expensive?" You're a restaurant conglomerate, for chrissakes! The CEO might have to buy his kids BMWs instead of Mercedes if they go to the expense of having their food analyzed...oh noes!
At one point a couple of years ago, they had a low fat/low carb menu on an insert in their regular menu. It included nutrition information and everything. They've since discontinued that menu and most of the foods on it, even though the particular salad I liked was a hot seller according to the waitstaff I spoke with.
I don't know if this CSPI initiative has been linked here before (I think it has...) but they want any restaurant with more than 20 outlets to be required to publish nutrition info on the menu. I think it's a fan-fucking-tastic idea.
@ValkRaider: FatBurger was made in an era when fat meant neat or cool? When did that stop? People still use it.
NeonCat, what the hell are you talking about?
I wanted to add my thanks to Meghann and the Consumerist team for this article. I've referred to it several times before visiting a restaurant, and have even started filling in some of the gaps, like my article on Olive Garden at thelifeledger.com/2007/03/27/calories-in-olive-gardens-mea....
After recently losing 75lbs, I have made several lifestyle changes, one of which is educating myself on what exactly I'm eating - articles like this one make it easier to make healthy meal choices. It's sobering to read the caloric value of meals I used to eat - things I thought were healthy are not, and things I used to "treat myself" are downright artery-clogging.
One of the first steps to healthy consumption is to educate myself on the true cost of anything I consume, and the Consumerist makes that easy. Thanks again!
Just curious, what do you think of the MEAL act? http://cspinet.org/new/200311051.html (link to info on bill)... I think it's a great idea for quick,easy info (that's the point of fast food right?quick and easy...) Only thing is some people don't want to see it.... maybe if they could have readily available pamphlets with the info so it would be a choice?
This is a little late to the thread, but I get Quizno's nutritional info from their Australia site: http://www.quiznos.com.au/menu-nutrition.shtml. No answer to numerous requests as to why we can't have this info in the U.S.
All that Applebee's post on the web site is the Weight Watcher items. Claiming they have too many supplies to list the nutritional values of other foods. Applebee's are all exactly the same. I'm sure they have the information, they just don't want people to have it because if people knew how man calories they were consuming they would likely eat elsewhere. With the problems of obesity, this is corporate irresponsibility. There are two ways to change it. "Vote" with your wallet and eat elsewhere, or complain. Below are the address of the Chairman and CEO of the company. If enough people complain it could force a change.
Chairman, Lloyd L. Hill
President, CEO, and Director, David L. Goebel
4551 W. 107th St., Ste. 100
Overland Park, KS 66207
Phone: 913-967-4000
Fax: 913-341-1694
The numbers on the Australian Quiznos site need to be converted to US standards- so if your using these numbers without converting the grams to reflect the size of US Quiznos subs, you have by far the wrong calorie count. The Cal difference would be comparable to eating a Big Mac and attributing to it a cheeseburger's calories.
This is undoubtedly one of the reasons why obesity is so prevalent in adults and children in our society. Its time we hold these businesses responsible for fooling the public and encourage them to disclose what exactly we are eating! After all, once we have all the nutritional information, the consumer can decide whether to ignore their caloric intake or plan a more conservative diet.




















Ha -- if you're eating at a place called Fat Burger, do you really need to go online to find out nutritional information? Is it that much of a mystery?