Round-Up Of Airline Refund Policies
The Seattle Times has an article about what to do when you purchase a non-refundable ticket and then notice the fare has dropped. Basically, their advice is to ask politely for a refund, and they have a nice round-up of airline refund policies:
•Northwest Airlines: Two options: Voucher good for one year, less a $25 service fee. Cash refund, minus a $100 fee.•US Airways/America West Airlines: Voucher good for one year issued at no charge. Cash refund, minus a $100 fee. Certain promotional fares excluded.
The Full List:
•Alaska Airlines/ Horizon Air: Travel voucher good for one year for the difference in fares, minus a $10 service charge.•Northwest Airlines: Two options: Voucher good for one year, less a $25 service fee. Cash refund, minus a $100 fee.
•US Airways/America West Airlines: Voucher good for one year issued at no charge. Cash refund, minus a $100 fee. Certain promotional fares excluded.
•United Airlines: A United spokeswoman would not respond to phone and e-mail requests for clarification on the airline's policy.
Information on its Web site says that United will issue a voucher good for one year for domestic flights, and apply a (unspecified) fee on international tickets. Two reservations agents with whom I spoke said the airline would not charge a fee in either case.
•Continental Airlines: Voucher good for one year, minus the normal change fees applicable to the original fare (usually $100 on domestic flights and $200 on international). "However, we work with customers on a case-by-case basis if individual circumstances apply," said spokeswoman Susannah Thurston.
•Delta Airlines: Voucher good for one year, less change fees applicable to the original fare (usually $50 for domestic flights and $200 on international).
•American Airlines: Cash refund for the difference in fares, less change fees applicable to the original fare (usually $100 for domestic flights and $200 on international).
The airline's Conditions of Carriage agreement adds, "When reduced fares are for sale for a limited period of time, American reserves the right to decline to issue refunds."
•Southwest Airlines: Credit for future travel within one year; after that, a voucher good any time. No service fee.
•JetBlue Airways: Voucher good for one year. No fee. If a sale fare applies to a different itinerary or flight times, JetBlue allows customers to cancel the original booking with no penalty and rebook the new flight.
The trick to getting a refund, it seems, is to book with airlines that have the best policies.—MEGHANN MARCO
Coming out ahead when your ticket price drops [Seattle Times]
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Comments:
Southwest is incredible for this. We always buy tickets as soon as we know we want to take a trip, at whaterver Southwest's lowest fare at the time is. We periodically check back, and if we see a lower one, we can just switch to the lower fare, and keep the rest in Southwest credit, which we always end up using. It really couldn't be much simpler than Southwest makes it.
I normally choose Southwest Airlines for travel
because I generally know what I'm buying. For an
unknown reason SW has quit booking reservations from
Tulsa to Boise although the flights are still
available.
So I chose to book with United instead.
What a nightmare! I have never dealt with so many
apathetic individuals in one company in my life. They
oversold my flight, bumped me, stranded me in Denver,
let 7 planes to my destination take off without me, a
gate agent actually walked away when I asked if I was
getting on the 6th flight and when she returned 10
minutes later told me she had already answered my
question when she had said "I just got here" then
walked away again. The original gate supervisor responsible for bumping me, Andy Wysocki, laughed when I asked for compensation. They're ignoring my emails
requesting compensation for UAL deliberately selling
my reserved seat to someone else. At one point I was
45th on the standby list for three days worth of
overbooked flights and there were people lower on the
list.
I did everything I was supposed to: reserved my
seat, paid, got to airport and gate on time, yet UAL
ignores all that and flies me when they want to and
strands me for 27 hours in a place where a sticky bun
costs $4.00 and a Coke $2.50, all the while carrying
my 40 pounds of luggage, 'cause you can't set it down
or the Homeland Security agent comes. When I got to
Boise, I saw another scowling face and asked if he'd
flown United. He said "of course". Never fly United.
Attitude is indicitive of why UAL is such a sorry
airline. I've seen minimum wage workers in convenience
stores worth more than most of UAL's employees
combined.



United Airlines: A United spokeswoman would not respond to phone and e-mail requests for clarification on the airline's policy.
That's because United Airlines sucks,
and we know they suck,
and they know that we know that they suck.