Best Buy Agrees On Tape, "We Do Have A Jackass Working In Our Department"
Reader something_amazing was having less than amazing luck reaching Best Buy. He wanted to know what Roombas they had in stock. When he called, he would wait on hold for five minutes, only to be disconnected. He could actually hear the phone being picked up and then hung up. He had success after we told him to dial extension 2180.
The next week, he called back trying to find if they had a certain game in stock. Calling the video game department, he was hung up on again in the same manner. He finally reached a human, found out about his game, and then let the guy know his displeasure with being hung up on all the time.
What the Best Buy employee said next will shock and amaze you... watch the video.
benpopken: When you're straight up with a store and say hey such and such in a very candid way, sometimes that makes them be more candid and human back.
something_amazingYeah when you drop the bullshit and you just confront people in a normal tone they're usually willing to be up front with you. It always works for me, whether it be credit card people, or collections agencies, or anything, they're all human and sometimes it's just as easy as making a connection.
— BEN POPKEN
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Comments:
Its amazing what can happen when you dont explode at someone for something that might not be their fault.
Consumerist suggestion: If you are viewing the feed videos don't show up and it'd be great if the video could be substituted for some sort of placeholder letting us know nothings there (maybe something in tags?)
Sad part is, the guy who was being honest will probably be the one who gets fired, not the jackass. Sometimes it's better not to post the audio.
24fan24, videos show up fine for me when I view the feed. What feed reader are you using?
Actually this isn't the first time this kind of thing happened. The Best Buy here in the Rio Grande Valley in Texas does the exact same thing. The only way to reach them was to call the main corporate office of Best Buy only to get the extension number for the manager's office. Only then I was able to get through.
I was thinking the same thing as rekoil. I would think that as long as nobody knows what store was called then they'd likely have no way of knowing who it was.
@Michael
Thunderbird
Best Buy does recognize the phone issue ... that's why in some stores they are currently testing a system where all outside calls get directed to one secretary-type employee who deals with most calls (most calls are "do you have this" calls) and then forwards only the most complicated calls to a department.
I don't know when or if this is going company-wide.