If the peons of Sprint Customer Service give you static, try this contact info and bump your issue up to the Executive Customer Service department.
email: executive dot offices at sprint dot com
There is also this specific rep to ask for:
email: Joann dot M dot Metcalf at sprint dot com
Remember, try this only after getting rebuffed at the lower levels. Reasonably, this means talking to at least two tier one reps and one supervisor. Scenario being that you call a rep, get a bad answer, ask for the supervisor, they reinforce the bad answer, then you call back and try a different rep.
Don’t want to kill the deal with needless fluff. — BEN POPKEN