Reader Gets Chargeback For Golden Touch Transportation's Shyster Car Service

Thanks to the advice of The Consumerist and its readers, Shonda finally got a refund after Golden Touch Transportation car service ripped her off.

Hi Ben, I just wanted to let you and everyone else know that the charge-back worked like a charm. It took a while, but we received the refund today for our non-private car and all of the hassle that we went through during our trip to NYC. This was a full refund from American Express, not just the difference, and I thank you and Consumerist and all your readers for all of the advice.

Behold, the power of the credit card chargeback.

It’s relatively easy to get one. If a product or service goes wrong and the company refuses to fix it, you just call up your credit card company. Tell them your sob story. Ask for a chargeback. Be advised that requests will require some investigation on the credit card company’s part before processing. — BEN POPKEN

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  1. alexanac says:

    Can’t stress enough to actually check with the merchant first. I run a small business where we get a few chargebacks a month from people who simply “didn’t recognize the name on their statement.” They never called us, never checked with us, even though our website and phone number are listed on most statements. Businesses get charged a fee for chargebacks – even when they have done no wrong. We pay $30 for every lazy person who can’t be bothered to do a little research and we’ve never, ever, lost a dispute. It’s not a ton of $$$ to be sure, but in a small business, these kind of things can add up. We’re happy to work with any customer to fix any situation, but we can’t if they go directly for the chargeback without contacting us.

    I agree the chargeback is a useful tool, but it should not be used lightly and *only* in cases where the merchant has been contacted and still refuses to remedy the situation satisfactorily. Please continue to stress that.

  2. Johnie says:

    Also, as a reminder, although the CC company may give you a chargeback, you may still be on the hook for the amount due. For example, there are many stories of people doing chargebacks on their cell phone bills and the company tacking the amount onto the next month’s bill.

    A chargeback doesn’t mean that you are not liable for the amount, just that your credit card company is siding with you on the dispute.

  3. facted says:

    Johnie: While that is true in the case of something like a cell phone bill, on a one-time bill at a hotel, or an airline flight, etc, the chargeback is a one-time dispute for the most part.

  4. timmus says:

    Well, the OP had American Express… one of the selling points of American Express, for all intensive purposes, is that chargebacks are so easy to do. Not sure how well a dispute would work out with a CrapBank Visa.

  5. medalian1 says:

    DO NOT DISPUTE BY PHONE! To protect your legal writes, dispute by mail … FTC How To Dispute

    You should note Send your letter so that it reaches the credit card issuer within 60 days after the first bill containing the error was mailed to you.

  6. medalian1 says:

    ha sorry, legal rights not writes