A Sprint PR rep contacted us regarding our post, “Sprint Refuses To Cancel Dead Brother’s Cellphone” and it seems they want to help.
The PR rep booted the issue up to JoAnn Stanford, a high-ranking Sprint Executive Customer Service rep. She wrote Matt:
Thank you for your response to my email. I’m sorry I was on the line when you called. When you are able to, if you would send me the account info (I don’t even have his name at this time) I will take care of resolving this for you.
I am truly sorry for the level of customer service you experienced from our representatives.
Sounds like a happy ending is just around the corner.
Thanks Sprint! All it took was 5150 Diggs and you did the right thing! — BEN POPKEN