Conor writes in to tell us about his “Big Box Project,” wherein he is trying to raise enough money to send a shipping container to Microsoft. And what will be in this shipping container? Conor’s broken Xbox. Yes, Conor is angry.
- This site is a result of my customer service experience with the Microsoft Xbox 360 support/repair team. My 360 failed for the second time in 6 months but this time the service has changed… without warning. According to their “highest tiered” phone agent, Microsoft has exercised their “right to change the terms and conditions” of my warranty without notification. Upon first failure I received an empty box in the mail to return the damaged goods in, shipping covered. This time the cost of shipping falls upon me and, apparently, there is no other option. I pressed and pressed and pleaded my case but I was assured there are no exceptions. Well, since they can’t help me out and cover the cost of an empty box, they are going to be receiving and returning the biggest damn box they have ever seen. I won’t spend 15 dollars but I’ll spend 15,000 dollars to prove my point and expose their conniving ways.
The highlights of my conversation with the service agent are clearly laid out at the website mentioned above. Donations are much appreciated.
We’re not sure this is the best possible use of your “donation” money, but we have to give him credit for being creative. —MEGHANN MARCO
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This stupid bastard deserves all that he asked for. What an ass. HEY! He bought a Micrsoft product, and he’s upset that he got screwed? He’s like the idiots who say, “WOW! I’m buying a Zune! I’ve been waiting YEARS for this! Oh Goodie, I get to buy a MICROSFOT player!” If the guy was stupid enough to buy a Microsoft product when there are so many other good alternatives, he has no right to complain. This guy is a jerkoff.
SCAZZA
“ANYONE who has a faulty XBOX360 should call 1-800-4MY-XBOX and MAKE SURE YOU GET AN AMERICAN CALL CENTER.
The Indian call center is NOT AUTHORIZED to pre-paid ship for repairs. I have a ton of friends who have tried. “
As I posted before, my situation was completely the opposite. The guy who I bought my extended warranty from (a North American CSR) said I’d have to pay for shipping if I need a repair. When I called and got India, the CSR sent me a pre-paid box. I didn’t even have to ask for it.
Oh man,
Is this stupid. You bet. Is it also fantastically great? Yes, it is that indeed.
But he did pay money for a Microsoft product, so I guess I can’t have too much sympathy for him. When will people learn, you can”t polish a turd, no matter how much video memory it has, or what “Home Pro Enterprise Corporate Edition” it is.
But, I’d love to see the spin Microsoft comes with when he delivers a truck full of broken X-Boxen to the Repair centre.
I pissed and moaned enough that they sent me the shipping box for free a couple of weeks ago. They also told me that I was responsible for 100% of repair bill. When I pushed, it went to 75%. When I pushed more it went to 50%. Always, always, always ask to speak to the agent’s supervisor. If you’re polite and keep up with your demands they will crack. There’s too much world domination out there for them to be wasting phone time with a slug like me….