After attempting to use the, “Script For Escaping Cingular Contracts Without Fee, Based On New Arbitration Clause,” some readers reported failure, but we’ve got a possible solution.
After trying our method, Jut said:
- “Finally on each call they gave me some type of hurdle that I couldn’t bypass, like the need to have my original signed contract in hand, or that I needed to go into a brick-and-mortar store, or claiming the computers weren’t working to pull up information they needed.”
We’ve got your handy rebuttal right here.
Calm down, take a few breaths, request not to be interrupted, and read the following in your blandest tone…
“I have a few question and you will be provided with an opportunity to answer after I have stated my full thought”
“You claim I entered into this contract orally over the phone. I wish to use the same method of contact for this cancellation. Forcing me to mail, fax, or come into the store with documentation or come in person seems to be a purposeful attempt to block my cancellation request. I expect you to honor my preferred method of contact in completing this cancellation. Will you accept my preferred method of contact and assist me?”
They are unlikely to say no. If they do, reference CTIA policy section 8:
“Provide ready access to customer service. — Customers will be provided a toll-free telephone number to access a carrier’s customer service during normal business hours.”
“Additionally, your website provide a variety of contact methods. It says I can contact you directly via chat, email, phone or in person. I choose to use the this phone conversation to complete my cancellation request, will you assist me?” (Link is http://www.cingular.com/about/contact-us/contact-us.jsp)
Several people on Digg reported success using the original method. Some did it in one call lasting around 35 minutes. It is possible. — BEN POPKEN