Cingular Arbitration Escape Script Addendum

After attempting to use the, “Script For Escaping Cingular Contracts Without Fee, Based On New Arbitration Clause,” some readers reported failure, but we’ve got a possible solution.

After trying our method, Jut said:

    “Finally on each call they gave me some type of hurdle that I couldn’t bypass, like the need to have my original signed contract in hand, or that I needed to go into a brick-and-mortar store, or claiming the computers weren’t working to pull up information they needed.”

We’ve got your handy rebuttal right here.

Calm down, take a few breaths, request not to be interrupted, and read the following in your blandest tone…


“I have a few question and you will be provided with an opportunity to answer after I have stated my full thought”

“You claim I entered into this contract orally over the phone. I wish to use the same method of contact for this cancellation. Forcing me to mail, fax, or come into the store with documentation or come in person seems to be a purposeful attempt to block my cancellation request. I expect you to honor my preferred method of contact in completing this cancellation. Will you accept my preferred method of contact and assist me?”

They are unlikely to say no. If they do, reference CTIA policy section 8:

“Provide ready access to customer service. — Customers will be provided a toll-free telephone number to access a carrier’s customer service during normal business hours.”

“Additionally, your website provide a variety of contact methods. It says I can contact you directly via chat, email, phone or in person. I choose to use the this phone conversation to complete my cancellation request, will you assist me?” (Link is http://www.cingular.com/about/contact-us/contact-us.jsp)

Several people on Digg reported success using the original method. Some did it in one call lasting around 35 minutes. It is possible. — BEN POPKEN

Previously: Script For Escaping Cingular Contracts Without Fee, Based On New Arbitration Clause

Comments

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  1. MikeWas says:

    If you cite the Cunningham case as noted, the rep will know think you’re making stuff up. A proper cite to Cunningham is this:

    Cunningham v. Fleetwood Homes of Georgia, Inc., 253 F.3d
    611 (11th Cir. 2001)

    On the phone. here’s how you’d say it:

    “In Cunningham vs. Fleetwood Homes of Georgia, reported at page 611 of the third Federal Reporter, volume 253, the Eleventh Circuit Court of Appeals ruled that arbitration clauses are material terms to a contract. Therefore, you are an idiot.”

    Well, you might not need to say the idiot part.

  2. MikeWas says:
  3. MikeWas says:

    Whoops, wrong thread. This was meant for the original thread.

  4. joryplummer says:

    Say, will there be a chance to get out of Cingular when they form everything back to AT&T wireless?


    I’m pissed about that.

  5. Jobeleca says:

    Nope, sorry. Anything you are paying monthly subscription fees for in Cingular is grandfathered into AT&T and will not be altered. This does not apply to formerly free services (though as an AT&T rep, I haven’t heard a peep about changing any of those, they’re considered essential services now and our competition would slaughter us if we changed em) or pay per use services (the entire industry, in a single 30-day span, increased their text rates from $0.10 to $0.15)