Having trouble getting your Bell Canada customer service problems resolved? Here’s the contact info for some high Bell Canada execs that will jumpstart your quest for executive customer service.
Being an American-focused blog, we normally spurn Canada, but this info was just too good to pass up.
Kevin Crull
President – Residential Services (Expressvu satellite TV, Sympatico internet, and wireline phone)
kevin.crull@bell.ca
ph: (416) 581-2923
fx: (416) 593-1338
Executive Assistant: Jacqueline Fowler
(416)-581-2953
jacqueline.fowler@bell.ca
483 BAY ST. (BTS)
TORONTO, Ontario, M5G 2C9
Wade Oosterman
Pres – Bell Mob.& BDI & Chief Brand Off. (wireless phones)
wade.oosterman@bell.ca
ph: (905) 282-4944
fx: (905) 282-3553
Assistant: Laura Mihalis 905-282-4945
5099 CREEKBANK ROAD
MISSISSAUGA, Ontario, L4W 5N2
Thanks, anonymous Bell Canada worker! — BEN POPKEN
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I have a feeling AT&T’ Illinois Executive C.S. number will be next! Can’t wait!
but can you find the Telus executives’ number?
or for that matter, Shaw?
Canadians everywhere would thank you.
You want some Telus numbers?
http://www.hackcanada.com/telco/telus_numbers.html
Can’t guarantee how current they all are, but I’ve gotten numbers from this list that Telus doesn’t even know exist.
Thank you thank you thank you!!!!!!
Thanks for the info! I just sent him a short letter explaining a problem I’ve had with their TV service, a problem I’ve stalemated many times with up to their “3rd level support”. Faxed and emailed it to him and his executive assistant and got a response in less than 1 hour on my voicemail from a frantic sounding manager who said he’d just received a call from Mr. Crull and left me his office, cell and home number and asked me to return his call as soon as I had a chance, day or night. Also had a second voicemail from another manager who claimed to have received an email from Mr. Crull and also left his office, cell and home numbers and asked me to call him back ASAP. I don’t know if this is usual behavior for a letter to the President’s office but it doesn’t seem like they’d repeatedly shit themselves on the phone everyday.
This is a fairly incomplete list. Here is the complete executive directory as of December 08.
Enjoy.
George Cope
President and CEO – BCE Inc. & Bell
Phone: (416) 353-3500
Fax: (416) 345-8664
Postal Address: 1000 DE LA GAUCHETIERE O. 3700 MONTREAL (Quebec) Canada H3B 4Y7
Email: george.cope@bell.ca
J Trevor Anderson
EVP – Network
Phone: (416) 215-4932
Mobile: (613) 720-7244
Postal Address: 76 ADELAIDE W. FLOOR 9 TORONTO (Ontario) Canada M5H 1P6
Email: trevor.anderson@bell.ca
Stephane (Bell Canada) Boisvert
President – Enterprise
Phone: (514) 391-6000
Fax: (514) 766-4873
Postal Address: 1 Alexander G. Bell Tour B 5-544 Verdun (Quebec) Canada H3E 3B3
Email: stephane.boisvert@bell.ca
Charles Brown
President-SMB and Bell West
Phone: (403) 410-8888
Mobile: (403) 829-8880
Fax: (403) 410-4315
Postal Address: 3699 63rd Ave NE — Calgary (Alberta) Canada T3J 0G7
Email: charles.brown@bell.ca
Michael Cole
EVP and Chief Information Officer
Phone: (905) 614-6000
Mobile: (416) 200-8191
Postal Address: 5025 Creekbank Road 2 Mississauga (Ontario) Canada L4W 0B6
Email: michael.cole@bell.ca
Kevin Crull
President – Residential Services
Phone: (416) 581-2923
Mobile: (416) 697-2923
Fax: (416) 593-1338
Postal Address: 483 BAY ST. (BTS) 6NORTH TORONTO (Ontario) Canada M5G 2C9
Email: kevin.crull@bell.ca
Wade Oosterman
Pres – Bell Mob.& Chan& Chief Brand Off.
Phone: (905) 282-4944
Mobile: (416) 428-5855
Fax: (905) 282-3553
Postal Address: 5099 CREEKBANK ROAD 6 E MISSISSAUGA (Ontario) Canada L4W 5N2
Email: wade.oosterman@bell.ca
Karen Sheriff
President & CEO – Bell Aliant
Phone: (416) 353-3800
Mobile: (416) 919-2922
Fax: (416) 260-3148
Postal Address: 483 BAY ST. (BTS) 6N TORONTO (Ontario) Canada M5G 2C9
Email: karen.sheriff@bell.aliant.ca
Mary Ann Turcke
EVP – Field Services
Phone: (416) 215-8100
Mobile: (416) 559-1148
Fax: (416) 971-6440
Postal Address: 483 BAY ST. (BTS) 6N TORONTO (Ontario) Canada M5G 2C9
Email: maryann.turcke@bell.ca
Martine Turcotte
EVP and Chief Leg & Reg Off BCE & Bell
Phone: (514) 870-4637
Fax: (514) 870-4877
Postal Address: 1000 DE LA GAUCHETIERE O. 37TH MONTREAL (Quebec) Canada H3B 4Y7
Email: martine.turcotte@bell.ca
Siim Vanaselja
EVP and Chief Financial Off, BCE & Bell
Phone: (514) 870-8282
Fax: (514) 870-8289
Postal Address: 1000 DE LA GAUCHETIERE O. 37TH MONTREAL (Quebec) Canada H3B 4Y7
Email: siim.vanaselja@bell.ca
David Wells
EVP – Corporate Services, BCE & Bell
Phone: (416) 581-3825
Fax: (416) 971-5332
Postal Address: 483 BAY ST. (BTS) 6N TORONTO (Ontario) Canada M5G 2C9
Email: david.wells@bell.ca
Stephen Wetmore
Executive Officer
Phone: (416) 581-4201
Fax: (416) 599-8462
Postal Address: 483 BAY ST. (BTS) 6N TORONTO (Ontario) Canada M5G 2C9
Email: Stephen.wetmore@bell.aliant.ca
John Sweeney
President – Wholesale
Phone: (416) 353-7225
Mobile: (416) 420-5819
Fax: (416) 977-3557
Postal Address: 483 BAY ST. (BTS) 6N. TORONTO (Ontario) Canada M5G 2C9
Email: john.sweeney@bell.ca
Evan Hausman
Director – Corporate Strategy
Phone: (416) 353-5984
Mobile: (416) 578-0207
Fax: (416) 977-3289
Postal Address: 483 BAY ST. (BTS) 6N TORONTO (Ontario) Canada M5G 2C9
Email: evan.hausman@bell.ca
Karima Charania
Executive Assistant to George Cope
Phone: (514) 870-0038
Fax: (514) 398-9313
Postal Address: 1000 DE LA GAUCHETIERE O. 38 MONTREAL (Quebec) Canada H3B 4Y7
Email: karima.charania@bell.ca
Aida Da Silva
Administrative Assistant to George Cope and Janet Underdown
Phone: (416) 353-4380
Mobile: (416) 573-4380
Fax: (416) 345-8664
Postal Address: 483 BAY ST. (BTS) 6N TORONTO (Ontario) Canada M5G 2C9
Email: aida.dasilva@bell.ca
Janet Underdown
Executive Assistant to George Cope
Phone: (416) 353-3501
Fax: (416) 345-8664
Postal Address: 483 BAY ST. (BTS) 6N TORONTO (Ontario) Canada M5G 2C9
Email: janet.underdown@bell.ca
The email address jacqueline.fowler@bell.ca, listed as Crull’s admin assistant, bounces back as invalid.
i have had sickening interactions with 3 bell credit/collections people (including supervisor covering their staff) – disgusting in their abuse of the power they have – unsympathetic, pieces of garbage as human beings. Is this coming top down as a Bell culture? Sure was different in 70′s and 80′s – Brian Hewitt, De Granpre – these were people who cared about Bell Customers – what ever happened ?
Do what I did. Everytime the collections people call me and start their nonsense I phone all the executives on this list. I complain to them that the non-stop calls are a form of harassment and as much as they don’t want my phone calls, I dont want theirs. I lost my job because my client died and I became sick and was unable to work. I made payment arrangements with an agent and kept up my end of the bargain but they are still harassing me, well, what’s good for the goose is good for the gander.
Thank you, Thank you so much. What a pain it was before getting this information. Received a call within one hour after writing genuine email. The task which I could not do for 12 months was achieved within 1 hour.
They should not have customer service. It’s a shame that executives have to do the job.
Keep it up!
I have been dealing with bell for about 30 years and I am discussed with my recent service. On april 27 I called bell and they said someone would be out between 8 and5 and no one showed up. I call 611 they told me before 10pm,then they called back and told me april 29 before 930am it is now 1030am. Called again april 29 they told me i would be next. Not impressed with service as I have taken to days of work and been on hold on and off and have heard aleast 5 songs well on hold. I find it very fustrating. I have never had a problem with bell now thinking of going to rogers. I think the right hand doesnt know what the left hand is doing. Very angry customer. Vino Id ex22123 was very nice to me.