Verizon can’t do anything right lately. A reader sends us a story from the Philadelphia Daily News about a Verizon retiree who has been declared dead by Verizon. Now they’ve not only cut off the woman’s pension, but they’re trying to get several of her checks back. Currently, Mrs. McCall, who had written to inform Verizon of her husband’s death but got declared dead herself, is still dead according to Verizon. This after a reporter from the Philadelphia Daily News called on her behalf.
- So I put the question to the customer-service reps in Verizon’s pension gulag when I phoned on McCall’s behalf.
“If you’d screwed up Mrs. Seidenberg’s [Chairman and CEO] pension the way you screwed up Mrs. McCall’s,” I asked, “wouldn’t you have resolved this by now?”
Eventually, a manager named Kelly told me her office would have no comment on Mrs. McCall’s outrageous case (or Mrs. Seidenberg’s hypothetical one).
The Verizon press office didn’t return my call yesterday.
Well, that’s just f-ed up. We think the reporter put it very nicely, “I hope the Verizon folks get boils.” —MEGHANN MARCO
It all started as a simple goof by Verizon…[Philly](Thanks, Joshua!)