Florida Sues AOL And Wins

The Florida Attorney General successfully sued America Online for their abusive customer billing practices. The State’s Attorney office received over 1,000 consumer complaints about cancellation requests being ignored, erroneous charges and unauthorized account reactivations.

All Floridians who filed a complaint with the AG’s office are eligible to take part in the settlement. Visit Myfloridalegal.com for more info.

See, this is why it’s important to file official complaints! — BEN POPKEN

AOL settles over consumer complaints [Miami Herald] (Thanks to Sean!)

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  1. thrillhouse says:

    now if we can get them to stop flooding the Earth with their stupid CD mailers. Ug.

  2. timmus says:

    AOL gets to admit no wrongdoing, has to forgive balances, and “shall pay the State of Florida the sum of Seven Hundred and Fifty Thousand Dollars ($750,000.00)”.

    Wow. That’ll teach ‘em.

  3. Michael says:

    I don’t consider a settlement a successful lawsuit. AOL is free to keep on doing this to their customers (except in New York, which worked out its own settlement a while back).

    Maybe further details will come out, but I haven’t actually heard anything about an agreement to protect Florida consumers from the same abuses happening in the future. From the way it’s been reported, it sounds like the agreement only addresses current billing disputes.

  4. MarahMarie says:

    “See, this is why it’s important to file official complaints!”

    I couldn’t agree more, which is why I wrote “How to file a complaint against AOL” earlier this year at http://marahs-aol-log.livejournal.com/9371.html

    People don’t realize that if you don’t stand up for yourself with big companies, they’re going to walk all over you, and laugh all the way to the bank. AOL is famous for such behavior.

    @thrillhouse: They stopped flooding the world with CD’s back in July. Thankfully, that nightmare is over.

    @Michael, who wrote: “I don’t consider a settlement a successful lawsuit. AOL is free to keep on doing this to their customers (except in New York, which worked out its own settlement a while back).”

    Again, I couldn’t agree more. According to the latest news, they’re also giving their NY subscribers a hard time canceling and getting money back — again. Source: http://consumerist.com/consumer/top/breaking-spitzer-to-ta

    Settlements are just a slap on the hand to them. Almost every state in the Union has sued AOL for their anti-cancellation policies but not one state has taken them to trial, so with their deep pockets and arrogant ways, they just laugh off the settlements and do the same old thing as ever — gleefully fleece their subscribers at every turn.

  5. subtomm says:

    guys! where should i go or ask to fill up my complain?? AOL did the same to me 2 years ago… i ve lost 130$ :( i live in NYC

  6. vtsnaab says:

    Ever wonder why there are AO-ILL CDs in so many
    US Post Offices ?
    In my home town they actually take them in to
    the back when they close the counter because
    people come to get their PO box mail in that
    last 1/2 hour of the day and either destroy or
    toss out the entire display and the CDs.

    Does the USPS have some regulation or a
    sweetheart deal with AO-ILL that has them
    protecting this garbage ?
    I think it is deplorable that the USPS promotes
    such a corrupt, abusive company.