Welcome NY Times & NY Daily News Readers

To readers coming from the New York Times or the NY Daily News, thanks for visiting The Consumerist!

Here is the Vincent Ferrari AOL cancel call mentioned in the article. For good measure, here’s a complete scan of their call center training manual.

Here’s the $55 mac and cheese story, and two followups: The $55 Mac And Cheese Guy Speaks, and The Menu Said ‘Truffles’


What are you? We’re a blog. We write at least 18 stories a day. They appear from top to bottom, newest to oldest. You can tell you’re reading a different story because there’s a new big bolded headline.
How do I send you my story/tips/question Type it up and email to tips at consumerist.com. We can’t promise a post, but we will read.
How can I become a commenter?
How do I submit audio or video? Email us the file directly.
What are you guys all about?
How do you decide what stories to run?
How do I record phone calls?
You ran a story on such and such, how can I find it? There’s a handy search box at the top right of each page. Or you can type site:www.consumerist.com into Google along with what you’re looking for. See example.

Be sure to check out the stories in our “Consumerist Kit.” They’re chock-full of money-saving, time-saving tips and definitive ways to fight back against companies screwing us over.

Click around, have fun, let us know what you think, and thanks for stopping by! — BEN POPKEN


Edit Your Comment

  1. At least you gave yourself a MediaWhoring Label. I think you’ve bent over far enough. Congrats!

  2. Smashville says:

    I think the Rubik’s Cube photo should be reposted for this occasion…

  3. homerjay says:

    So is there some kind of competition between the Gawker editors for who can get the most mainstream press coverage?

  4. Homer,

    First prize is a night of Nick Denton ecstasy. Loser gets two nights.

  5. 24fan24 says:

    Saw my local news do a report on the mac and cheese thing, but they never mentioned consumerist. Bastards!

  6. textual says:

    Has the retention manual been removed?

  7. Ben Popken says:

    No, right click this and save to desktop.

  8. textual says:

    Hmm, that link still doesn’t work. I pointed a few people to the original article and they aren’t able to download the PDF either.

  9. ElizabethD says:

    Duck! — newbies incoming.

  10. Ben Popken says:

    Have you tried opening the link through the Adobe Acrobat Reader itself?

  11. Ben Popken says:

    I will upload to another area tonight as well.

  12. textual says:

    I checked again this afternoon and was finally able to download it. Thanks.

  13. taylorich says:

    “We write at least 18 stories a day.”

    Looks like someone other than Verizon is having probems with the decimal points. ;)

    Now, you know the savvy Consumerist audience won’t fall for this…

    Just keeping you honest as you bask in the media spotlight. :)