After asking The Consumerist for help, reader Lisa received an iPod back from iPod Mechanic yesterday, seven months after she first sent hers in for repairs.
Lisa sent in a nano and got back a video iPod, but her thank you letter inside seems to indicate her son is happy with the upgrade. — BEN POPKEN
You truly are the greatest! Checked your site to see if my story was posted today and was surprised to learn that Nick had sent a video iPod to replace my nano. My son immediately checked the mailbox and found nothing. I told him to be patient the mail takes time. If next week rolls around and we haven’t received it then I would email you again. (I was personally very skeptical it would show up.) So we had settled in to wait again, and about 30 minutes later the doorbell rings. Guess what? It was a lovely, brown box from UPS with our replacement iPod! We are stunned and thrilled. Thank you so much. I had given up, but you stepped up to the plate for me and set things right. Thank you. Thank you.
I will email ipod Mechanic and thank them. I will also send them back the iPod I have. Will you please reassure your readers that I immediately sent back the iPod that I was holding for collateral (not “hostage”? I hope that iPod Mechanic figures out who its true owner is.
You and your website are providing an invaluable service. Keep up the good work and have a wonderful, and relaxing holiday.