Nice find! Now post his home address, because I feel a 5AM early-birds welcome garage sale advertisement coming.

If having this information was ever useful, it won't be anymore. I don't see the benefit of posting this--not to consumers, and not to Consumerist.

Thanks! Verizon this month billed me twice for my unlimited data plan (so that is two 44.99 charges clearly marked on my bill) but also charged me à la carte for kbs used -- making that an additional $400. Um, no. Customer service says the credit will be issued in 6 wks or so. Sorry, but I am not floating Verizon a $400 loan and paying that stupid bill and waiting for my credit. A quick googling revealed that this is very common with Verizon -- and I'll bet those $400 loans add up nicely. I think I'll write Elliot Spitzer.

I dunno... (212) 395-1000 sounds like a switchboard number at their main offices. I wouldn't hold out on being able to summon anyone of importance.

I should have specified that this is Ivan's corporate contact info.

If you don't see the benefit of this post, Robbie, please read the post on Executive Customer Service to see why this info could be very helpful.

While it would be nice to think we had that power, Robbie, I highly doubt they're going to change his office suite or phone number simply because of a post on The Consumerist.

Timmus, I even called the number and the lady affirmed it was the number for his offices.

Now obviously it's not his direct line but if you're trying to reach Executive Customer Service, that's not what you want anyway.

Does that number have the same useless voice recognition which other Verizon numbers have? If so, you'll find yourself talking to Bangalore to the wrong department no matter what you say.

Nope, it's a live person. I called it.

Dude, that number will change in minutes once they realise its in the public domain.

It already is in the public domain, I got it from Google Finance.

Is this The Consumerist or The Anklebiterist?

It's the Anklebiterist, of course. Where've you been?

We would have also accepted pillowbiterist. Jeeze jerkey's give the management here a break. Even if you had Irv's personal cell phone number, there's no way he would speak to you directly. He's got a lot of plotting to do and he's really not big on personally resolving customer complaints. Having a verified number that puts you in touch with the office of the CEO is valuable indeed. They also aren't going to change it any time soon. It's a real hassle. Think of all the letterhead and updated rolodex cards.

Training appears to be an issue at Verizon. Though very friendly, the rep's don't know squat about how to set up or fix an account. It took me three tries to get a local number assigned to my account after moving from Washington to Wisconsin. Now I'll scrutinize my bill, because every time they change a number, they re-do the billing.

Not only that, but they would need to change thousands of business cards, web sites, mail servers (which store contact information), and god only knows where else this sort of info is stored. Not to mention the hundreds of corporate contacts which rely on the ability to contact him.

No, I doubt a post on the consumerist will prompt a change. Nice find though...I will save it for the day they finally screw me over.

My email is what triggered the original post on "How to be a Customer Service Ninja," and this is indeed the phone number I used to reach Verizon corporate. If you don't even want to tip your hat to the receptionist/switchboard operator as to why you're calling (the one who answers the phone at their corporate number), just ask to be transferred to Mr. Seidenberg's office, or ask to be transfered to his assistant)--not that the receptionist cares one bit why you're calling.

We have been battling with our on and off phoneline for closes to 3yrs. Of course nothing has been done about it. But this time, as the saying goes. The camel broke its back. We decided to which to Comcast. Verizon doesn't care about there customer. They are rude, they lie, and then they make you feel that you are in error. That you call the wrong number when trying to contact them.
Goodbye Verizon, you just lost 4 customers!

Verizon sold me a on -line service. I had nothing but problems getting on-line. It would connect one day and then not agian for like a week. After five months, two modems and three techs and numerous 1-2 hr phone calls w/ verizon, I finally had enough. I called to cancel my account and ask a customer service rep. to see if I was even in a verizon service area. The rep then told me that I am out of reach for internet service from Verizon and that I should have never been sold the service to begin w/. I cacelled my account and to this day they have not refunded any of my money that I paid for a service I couldn't even use. In fact, they have sent me two bills since then and have not responded to any of my letters.

sure they will show profit, why not? they have been taking advantage of people like me. here is the story. months ago I ordered direct TV and Internet from version. I specifically told them " do not touch my long distance company". they said oh we wont. then I get my bill. they charged me 6.50$ a minute for my phone calls. 6.50??? I have called and called for the past few months. they said they will give me credit, but I am yet to receive that. instead they keep charging. finally I called and canceled all my service, but no cancellation either. so I stopped paying, then they disconnected my cable, phone and Internet. but here is the worst. everything is disconnected yet every month they are still charging for services which are disconnected. I have made more than 50 phone calls but no one on the other side knows about the phone calls I have made before. I am going to file a complaint with the DA. such a crooks.

just two days ago I called and spoke to someone at this number, she said she
will have someone call me right away. still waiting. there is always someone
yet no one.

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I found this site when trying to resolve a rebate issue. A letter to Mr. Seidenberg quickly resulted in a phone call resolving the matter. A follow-up phone call was received verifying resolution of the problem. What awesome service!

i have not had phone service since monday afternoon, and i live in a rural area where cell phones are useless. the weather has been beautiful all week so that excuse is ruled out. i have ask them to contact me by e-mail to explain why my service is so unimportant ,nothing.this problem,no dial tone happens frequently with repair time always being a week or more. can anybody at verizon explain why this happens and why you dont seem to care. if there was a emergency i would have no way of calling for help.

212-395-1060 is the number for the CEO's office.
212-719-3349 is the fax number for the CEO's office.
212-321-8700 is Verizon Executive Customer Service.
ivan.g.seidenberg@verizon.com is the CEO's email address
Called executive customer service at 10:15pm and a live person answered.

I ordered verizon bundle they were suppose to install between 8 and noon. They never showed up or called and I am getting no where as far as a legitimate excuse. Has anyone else had this problem and how can I rectify the problem?