Buy.com's Packaging Sucks!
Jerry writes in with a photo of the totally fucked up book he received from Buy.com. He realizes that it's the USPS's fault for messing up the book... but is wondering if Buy.com's packaging needs to be quite as flimsy as it is.
A big of googling shows other customers experiencing Jerry's same problem.
Buy.com needs to shape up their shipping!
Jerry's email inside.
Jerry writes:
- "I ordered a book from buy.com and received it the other day. The packaging it came in was very thin and was beaten up pretty badly. I know that USPS is also at fault for poor handling but the packaging should have been better. The book's cover had a little tear in it. I emailed buy.com with some pictures of it yesterday but haven't heard back from them. I did some googling and saw some other people had problems with damaged books/dvds because of poor packaging. I'm just wondering if any other readers of Consumerist had similar experiences with their packaging and how their customer service is."
Also, Jerry needs to shape up his spine. If you haven't heard back from an email, call. Getting customer service is all about the three E's: escalation, escalation, escalation.
This is a test using rich text formatting and html links. It's the generic "company" ad that should appear on all posts with the Company category if they don't have an ad attached to a specific company.
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Comments:
Can't you just keep a list of online retailers that do things right 100% of the time? It seems that that would be easier instead of posting complaint after groundless complaint. But then you'd be out of a "job."
Buy.com's packaging is just fine. Twenty bucks Jerry elected for free shipping.
You get what you pay for.
Actually, I ordered a mouse along with the book. Shipping came out to $11.43 but the two items were shipped separately. The mouse came just fine in a nice package. I would expect the same for the book.
Where's the photo of the packaging?
I shop Buy.com on a regular basis, and I've never had a problem with the packaging. I'm also a cheapskate, and I get free shipping if possible, because even thought they say 7-9 days for free shipping, the item usually comes in 3 days anyway. UPS probably ran over it with forktruck.
I bought an SD card from the Canadian buy.com. I expected it to come in a small padded cardboard envelope or something. Instead it came in a big box with a bunch of those air packets... so I actually was of the opinion that their packaging was a bit excessive.
Update:
I got a response from Buy.com. They sent me a RMA # and a prepaid UPS label to send it back. Hopefully when they send me the replacement they'll use better packaging!
Here's a picture of the packaging.
http://img147.imageshack.us/my.php?image=picture003qh3.jpg...
I bought an MP3 player from them the other day and it came in a box with packaging paper. I got the free shipping and the Google checkout discount.
I used to work for a book warehouse in Roseburg Oregon. We shipped for Buy.com, Amazon, Borders, B&N and a whole bunch of smaller online book sellers you've probably never heard of. Let me tell you something. The only difference as far as we were concerned was whose name was on the box that we shipped.
Crap happens. Especially when something is shipped across the country.
I personally can't stand the poor layout, difficult navigation and circa 1995 html design of buy.com but it's probably me. I'm sure buy.com is reputable, at least reputable enough to replace the item free of charge.
Buy your books at a bookstore, or from a real bookseller on line, jerk.