Verizon CEO’s Contact Info

If you would like to reach the head of Verizon and tell him what an awesome company he has, here’s his corporate contact info.

Ivan G. Seidenberg
140 West St
New York, NY 10007
(212)-395-1000

Alternatively, if you’re trying to turbo your customer service problem and you want to get executive customer service, this is the transom to toss your issue over.

Comments

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  1. Nice find! Now post his home address, because I feel a 5AM early-birds welcome garage sale advertisement coming.

  2. robbie says:

    If having this information was ever useful, it won’t be anymore. I don’t see the benefit of posting this–not to consumers, and not to Consumerist.

  3. oudemia says:

    Thanks! Verizon this month billed me twice for my unlimited data plan (so that is two 44.99 charges clearly marked on my bill) but also charged me à la carte for kbs used — making that an additional $400. Um, no. Customer service says the credit will be issued in 6 wks or so. Sorry, but I am not floating Verizon a $400 loan and paying that stupid bill and waiting for my credit. A quick googling revealed that this is very common with Verizon — and I’ll bet those $400 loans add up nicely. I think I’ll write Elliot Spitzer.

  4. timmus says:

    I dunno… (212) 395-1000 sounds like a switchboard number at their main offices. I wouldn’t hold out on being able to summon anyone of importance.

  5. Ben Popken says:

    I should have specified that this is Ivan’s corporate contact info.

    If you don’t see the benefit of this post, Robbie, please read the post on Executive Customer Service to see why this info could be very helpful.

    While it would be nice to think we had that power, Robbie, I highly doubt they’re going to change his office suite or phone number simply because of a post on The Consumerist.

    Timmus, I even called the number and the lady affirmed it was the number for his offices.

    Now obviously it’s not his direct line but if you’re trying to reach Executive Customer Service, that’s not what you want anyway.

  6. FLConsumer says:

    Does that number have the same useless voice recognition which other Verizon numbers have? If so, you’ll find yourself talking to Bangalore to the wrong department no matter what you say.

  7. Ben Popken says:

    Nope, it’s a live person. I called it.

  8. njsykora says:

    Dude, that number will change in minutes once they realise its in the public domain.

  9. Ben Popken says:

    It already is in the public domain, I got it from Google Finance.

    Is this The Consumerist or The Anklebiterist?

  10. Xkeeper says:

    It’s the Anklebiterist, of course. Where’ve you been?

  11. Ass_Cobra says:

    We would have also accepted pillowbiterist. Jeeze jerkey’s give the management here a break. Even if you had Irv’s personal cell phone number, there’s no way he would speak to you directly. He’s got a lot of plotting to do and he’s really not big on personally resolving customer complaints. Having a verified number that puts you in touch with the office of the CEO is valuable indeed. They also aren’t going to change it any time soon. It’s a real hassle. Think of all the letterhead and updated rolodex cards.

  12. Roberticus says:

    Training appears to be an issue at Verizon. Though very friendly, the rep’s don’t know squat about how to set up or fix an account. It took me three tries to get a local number assigned to my account after moving from Washington to Wisconsin. Now I’ll scrutinize my bill, because every time they change a number, they re-do the billing.

  13. moejuda says:

    Not only that, but they would need to change thousands of business cards, web sites, mail servers (which store contact information), and god only knows where else this sort of info is stored. Not to mention the hundreds of corporate contacts which rely on the ability to contact him.

    No, I doubt a post on the consumerist will prompt a change. Nice find though…I will save it for the day they finally screw me over.

  14. Bluefreak says:

    My email is what triggered the original post on “How to be a Customer Service Ninja,” and this is indeed the phone number I used to reach Verizon corporate. If you don’t even want to tip your hat to the receptionist/switchboard operator as to why you’re calling (the one who answers the phone at their corporate number), just ask to be transferred to Mr. Seidenberg’s office, or ask to be transfered to his assistant)–not that the receptionist cares one bit why you’re calling.

  15. moca says:

    We have been battling with our on and off phoneline for closes to 3yrs. Of course nothing has been done about it. But this time, as the saying goes. The camel broke its back. We decided to which to Comcast. Verizon doesn’t care about there customer. They are rude, they lie, and then they make you feel that you are in error. That you call the wrong number when trying to contact them.
    Goodbye Verizon, you just lost 4 customers!

  16. arheaume says:

    Verizon sold me a on -line service. I had nothing but problems getting on-line. It would connect one day and then not agian for like a week. After five months, two modems and three techs and numerous 1-2 hr phone calls w/ verizon, I finally had enough. I called to cancel my account and ask a customer service rep. to see if I was even in a verizon service area. The rep then told me that I am out of reach for internet service from Verizon and that I should have never been sold the service to begin w/. I cacelled my account and to this day they have not refunded any of my money that I paid for a service I couldn’t even use. In fact, they have sent me two bills since then and have not responded to any of my letters.

  17. NessiaPan says:

    sure they will show profit, why not? they have been taking advantage of
    people like me. here is the story. months ago I ordered direct TV and Internet
    from version. I specifically told them ” do not touch my long distance company”.
    they said oh we wont. then I get my bill. they charged me 6.50$ a minute for
    my phone calls. 6.50??? I have called and called for the past few months.
    they said they will give me credit, but I am yet to receive that. instead they
    keep charging. finally I called and canceled all my service, but no
    cancellation either. so I stopped paying, then they disconnected my cable, phone and
    Internet. but here is the worst. everything is disconnected yet every month
    they are still charging for services which are disconnected. I have made more
    than 50 phone calls but no one on the other side knows about the phone calls I
    have made before. I am going to file a complaint with the DA. such a crooks.

    just two days ago I called and spoke to someone at this number, she said she
    will have someone call me right away. still waiting. there is always someone
    yet no one.

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  18. mlap says:

    I found this site when trying to resolve a rebate issue. A letter to Mr. Seidenberg quickly resulted in a phone call resolving the matter. A follow-up phone call was received verifying resolution of the problem. What awesome service!

  19. KyleMaravilla says:

    i have not had phone service since monday afternoon, and i live in a rural area where cell phones are useless. the weather has been beautiful all week so that excuse is ruled out. i have ask them to contact me by e-mail to explain why my service is so unimportant ,nothing.this problem,no dial tone happens frequently with repair time always being a week or more. can anybody at verizon explain why this happens and why you dont seem to care. if there was a emergency i would have no way of calling for help.

  20. David Quickel says:

    212-395-1060 is the number for the CEO’s office.
    212-719-3349 is the fax number for the CEO’s office.
    212-321-8700 is Verizon Executive Customer Service.
    ivan.g.seidenberg@verizon.com is the CEO’s email address
    Called executive customer service at 10:15pm and a live person answered.

  21. Anonymous says:

    I ordered verizon bundle they were suppose to install between 8 and noon. They never showed up or called and I am getting no where as far as a legitimate excuse. Has anyone else had this problem and how can I rectify the problem?

  22. bochan says:

    This incident happened at the Verizon Wireless store located at the Hawaii Kai Towne Centre at 333 Keahole Street Suite 2B2, Honolulu HI 96825.

    I would like to relay this incident to all consumers as well as all the wireless stores. I walked into this store with a friend at 7:15 PM (HWST) on Friday, September 25th 2009 to inquire about the use of a phone. I explained to the single employee in the store that my truck had just been broken into and neither of us had any mobile phones to use and wanted to know if we could use his phone to report this to the police so that they could assist us. There were also two other customers in the store that overheard us as well. The employee then proceeded to tell us he cannot let anyone use the store’s phone nor offered us the use of his cell phone of which he probably had many free minutes due to working at a wireless store. My friend and I, and the customers in the store looked at him and was completely dumbfounded by this answer. The customer then pulled out her cell phone and graciously said that we were more than welcome to use her phone. Another customer, not the employee who was to provide customer service to people who entered the store, gave a common courtesy to someone else in need. I’m not sure what the company policy is but when someone asks to use your phone to call the police, then I’m sure that they’re not trying to make a personal phone call on your business line. Please instill some common sense into your employee trainings, especially at this store since they are in need of it.

  23. maryfranan says:

    You know, all this little picky stuff is missing the big picture.

    Verizon, and also AT&T put marketing as their top priority and customer care and satisfaction at the very bottom of the list.

    Every time I deal with Verizon I feel I am treated with disdain. This ranges from twenty minutes of telephone h___ during which I am forced to listen to Verizon ads to supplying necessary accessories (PC card for my laptop which lets me connect to internet) which are faulty, are not fully supported, and impossible to replace when lost or broken. The list of complaints is long. Enough live local telephone operators to shorten annoying waits who could quickly direct me to exactly the person I want to talk to would make phoning the company pleasant instead of annoying. Directing a small effort to support the accessories needed to operate the equipment would save hours of frustration — or ruined equipment when one bought something from even a respected third party. (like Targus for my laptop)

    AT&T is not any better.

    Back in the 60’s and 70’s and I think into the 80’s American car companies were down right arrogant. They put their marketers way ahead of their engineers. As a result, cars were sold on sex appeal — not worthiness, reliablity and response to the customer’s legitimate needs. We were offered unsafe, gas guzzling, ridiculous (anyone remember tail fins?) poorly designed automobiles that wore out at about 50,000 miles.

    The Japanese and the Europeans put their engineers first, produced cars tailored to the customer’s needs. Their designs were good. The cars were much safer, more fuel efficient, and lasted for 100,000 plus miles.

    You know who won the market. You know which Japanese car maker lost big when it copied the GM model.

    The same thing is going to happen to the big electronics/communications firms.

    And all of us will feel the pain.

  24. QuadCitiesIllinois says:

    I called the CEO office and they are already taking care of my problem. I had a phone for 24 hours and decided to go back to my old service. I had to pay a $400.00 deposit and after three reps telling me that my money would be back to my back by friday this morning one of the normal customer service reps told me it was going to be a few weeks intil I got my money back and that I was going to be getting sent a check even though I paid with a credit card. Calling the head office really works I am so glad I found this website with the head verizon phone number it really does work. Just make sure you don’t yell at them when you call and they are very helpfull.

  25. maryfranan says:

    You know, all this little picky stuff is missing the big picture.

    Verizon, and also AT&T put marketing as their top priority and customer care and satisfaction at the very bottom of the list.

    Every time I deal with Verizon I feel I am treated with disdain. This ranges from twenty minutes of telephone h___ during which I am forced to listen to Verizon ads to supplying necessary accessories (PC card for my laptop which lets me connect to internet) which are faulty, are not fully supported, and impossible to replace when lost or broken. The list of complaints is long. Enough live local telephone operators to shorten annoying waits who could quickly direct me to exactly the person I want to talk to would make phoning the company pleasant instead of annoying. Directing a small effort to support the accessories needed to operate the equipment would save hours of frustration — or ruined equipment when one bought something from even a respected third party. (like Targus for my laptop)

    AT&T is not any better.

    Back in the 60’s and 70’s and I think into the 80’s American car companies were down right arrogant. They put their marketers way ahead of their engineers. As a result, cars were sold on sex appeal — not worthiness, reliablity and response to the customer’s legitimate needs. We were offered unsafe, gas guzzling, ridiculous (anyone remember tail fins?) poorly designed automobiles that wore out at about 50,000 miles.

    The Japanese and the Europeans put their engineers first, produced cars tailored to the customer’s needs. Their designs were good. The cars were much safer, more fuel efficient, and lasted for 100,000 plus miles.

    You know who won the market. You know which Japanese car maker lost big when it copied the GM model.

    The same thing is going to happen to the big electronics/communications firms.

    And all of us will feel the pain.

  26. VerizonFanNot says:

    Six days, Six hours on the telephone (don’t wait on hold, keep punching star 0 until you’re transferred–then you’ll be put on hold again), four supervisors, hung up on, lied to, and every hour an email (do not reply to) asking me how my service visit is going—called the CEO’s office 212-395-1060 and rudely handled by his assistant who transferred me to Exec Customer Relations–got hold of Lisa Charles 212-321-8463 who at long last finally took ownership of the problem—first two people she had call me back told me “we can’t.” Called her back, still waiting…..

  27. VerizonFanNot says:

    An email I just sent to Verizon CEO (by the way, his assistant is as rude as they come, I guess she can’t bear to hear all the complaints–his email is ivan.d.seidenberg@one.verizon.com)

    The long tale of woe came to an end (hopefully) at 1 P.M. today. If anyone is truly interested in improving your customer service you need only review my file. After hours of calls, being told “we can’t” and subsequent escalations, being hung up on, more “we can’ts” and mistruths (or at the least mis-reporting), and being told I’d have to wait another three days for repair, I tracked down the phone number of Lisa Charles (212-321-8463) on the internet. She took ownership of my problem and frustration and got it handled. A couple of hours after talking with her, Mr. Tom Chestio of the DC/Md West district knocked on my door and took an hour to trace the problem to an outside cable. Rather than telling me that the problem had to be handled by someone else, he took it upon himself to string a temporary outside cable to restore my service and promised that the permanent one would come along in due time. I compliment Ms. Charles and Mr. Chestio at the same time I encourage corporate to rethink your policy of no call-back phone numbers, no accountability and customers doomed to circuitous on-hold times and messages (it’s especially psychologically soothing to continuously hear how Verizon is concerned with my customer satisfaction after I’ve literally been on hold for an hour–and that was only one of several calls). At the least you could improve the Muzak. I look forward to a permanent cable coming before the squirrels or neighbors destroy the temp, and an appropriate adjustment on my bill.

  28. VerizonFanNot says:

    It all makes sense now! Seidenberg’s (Verizon CEO) 31 million dollar income last year is fueled in part by his board position with Wyeth, drug manufacturer of several tranquilizers. If his customer service people can drive you to anger, mania and high blood pressure, his drug connections can profit themselves and him by selling you the drugs with which to calm down!

  29. SirH says:

    Excellent find, your advice is very correct, I have been fighting verizon for about a year over an issue but after calling the CEOs office it was resolved in less than 36 hours

  30. Kristi says:

    I left Verizon because we were having to make payments due to a job furlo, we were told that was fine and made arrangements. Collections called us and said the people that were giving us these arrangements they were not able to see those screens so therefore we were needing to pay full amount. SO we left. We then after joining Sprint got an excellant win back deal so we thought we would go back. we said we have a pay agreement of 150 for 6 months what can u do? they said 4 payments 150 and we can come back we made sure to ask if thi was going to screw agreement and they said NO. we were going to be fine. Guess WhAT NO WAY. Now we are being threatened again because again it is and I will quote not their problem that they cant view those screen and even tho customer service makes arrang. agreements collection makes credit decisions even tho they cant see agreements it is our problem. If this makes no sense your right. I called the number and we will see if they call me back I left my number.

  31. Nick says:

    I just got off the phone with the corporate office. Called them at 212-395-1000 with a serious complaint about receiving constant telemarketing calls from Verizon trying to sell more ‘services’.
    For months these calls, sometimes 2 to 4 times a day, have originated from 1-410-910-0620 & (3 times since Monday 4/4/11 morning) 1-410-910-0621.
    I guess Verizon thinks it is funny to harass and abuse customers …
    I also guess that this msg will not be up for long … given the stated requirements that communications not be “…anything Verizon corp does not like]…..”
    Hey, way to let inconsiderate, policy-driven(?) corporate lackeys ruin a company Ivan Seidenberg

  32. Nick says:

    Next thing I will try to do about these constant verizon calls … is to swear out a ‘cease-and-desist’ or ‘ex-parte’ order against Ivan G Seidenberg , …. have it served at his home address in Corona NY, and at his office : 140 West St., 29th floor, New York, NY 10007.