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Coinstar's $2.49 Check Comes Through!

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Sweet sweet resolution. Karen griped about Coinstar jacking her for $2.49, a Coinstar rep wrote in wanting to help, and now Karen sends this love note:

"Just letting you guys know that Coinstar came through with my $2.94 refund. A shiny new check was waiting for me in today's mail "

We're still taking our loose change to Commerce Bank, but hey, props to Coinstar.

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No, we're NOT doing that. This Royal 'We' thing has to go.

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You guys come up with the wackiest pictures. ;)

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Umm, I know I am taking my money to Commerce Bank. Anyone else?

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I was thinking "who is the whiny prick complaining about editorial style choices?", but then I realized it was only Brownlee. This writer is not amused.

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We use the Coinstar where we do our shopping because we don't have a Commerzbank in our neighborhood. We are not amused...

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I drive on the turnpike every day. My change goes to paying the toll. It actually works out pretty transparently. Most of the time I never have to take out real money to pay the toll.

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Haw at Brownlee.

Great resolution. Consumerist (and other organizations like it) is only the enemy of a company that makes it so. Companies that show up here have two choices: be jackasses, like Wal-Mart's hired douchebag Krempasky, or be decent, like Coinstar, and fix the problem.

Total, this entire affair probably cost Coinstar about $100 bucks. $3 for the check and postage, and $97 to pay a few people for the 15 minutes of decision making necessary to provide this resolution.

What did that Benjamin buy them? A whole boatload of positive mentions for the brand, increased search engine visibility of them kicking ass, and god knows how many new customers as a result of both.

Even if my napkin math is way off here, this outcome is a bargain at 10 times the price. Especially compared with a nationwide ad buy that would be quickly forgotten and never seen again after it ended. Legends of glory and douchebaggery live forever in the tubes of the internets.

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I was eating cup-o-noodles for lunch, and spit them all over my desk when I hit this pic...

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We, have no snarky comment, for this post.

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Did anyone else notice the dyslexic discrepancy in the amount of money Coinstar originally stole and then refunded?

Sweet sweet resolution... for $2.49...
came through with my $2.94 refund...