Coinstar's $2.49 Check Comes Through!
Sweet sweet resolution. Karen griped about Coinstar jacking her for $2.49, a Coinstar rep wrote in wanting to help, and now Karen sends this love note:
"Just letting you guys know that Coinstar came through with my $2.94 refund. A shiny new check was waiting for me in today's mail "
We're still taking our loose change to Commerce Bank, but hey, props to Coinstar.
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Comments:
Haw at Brownlee.
Great resolution. Consumerist (and other organizations like it) is only the enemy of a company that makes it so. Companies that show up here have two choices: be jackasses, like Wal-Mart's hired douchebag Krempasky, or be decent, like Coinstar, and fix the problem.
Total, this entire affair probably cost Coinstar about $100 bucks. $3 for the check and postage, and $97 to pay a few people for the 15 minutes of decision making necessary to provide this resolution.
What did that Benjamin buy them? A whole boatload of positive mentions for the brand, increased search engine visibility of them kicking ass, and god knows how many new customers as a result of both.
Even if my napkin math is way off here, this outcome is a bargain at 10 times the price. Especially compared with a nationwide ad buy that would be quickly forgotten and never seen again after it ended. Legends of glory and douchebaggery live forever in the tubes of the internets.








No, we're NOT doing that. This Royal 'We' thing has to go.