In an otherwise uninteresting Fast Company article involving Lewis Black’s take on customer service, an article written for people who wish they were reading something better than Fast Company, is this picture. I
t’s a graph of what pisses people off most about automated telephone systems.
We think there should be an extra plot point at zero for, “After you get a live person, they hang up on you.”
What’s your zero on this graph? Respond in the comments or tips at consumerist dot com.