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  1. Karmakin says:

    Reading between the lines, it looks like it’s more than just retention people, it’s also their basic customer service positions. It mentioned in the article that they’re going to outsource everything.

    I’m guessing that some AOL bigwigs investigated and probably found that the culture at these centers just could not be salvaged or turned around, and they had to reboot and start with a whole new workforce.

  2. Hotsuma (秀真) says:

    Nice photoshop job. Honestly, I enjoyed it more because of it’s quality(and the fact I know how to use CAD very well, but have never touched photoshop)

  3. Ben Popken says:

    ” Hotsuma (秀真) says:

    Nice photoshop job. Honestly, I enjoyed it more because of it’s quality(and the fact I know how to use CAD very well, but have never touched photoshop)

    Thank you. I was forced into it because Google Image Searching +AOL +”Call Centers” +”Nuclear” returned no results.