Text Message Packages Hamstring Sprint Cancellations

An important caveat for those trying to cancel their Sprint service over the recent rate hike: If you’re on a text message plan, where you get say 1000 message for $10 or 300 messages for $5, this trick may not work for you, at least not at first blush.

Overage on these plans will remain at $.10, so the rate increase would not affect you.

The thing to try then is to cancel the text message package on your plan!

Once you do that, the rate increase will affect you and you can cancel. Maybe. We haven’t tried it ourselves, but it seems like a plausible strategy.

We found about the exception because Sprint herself added a comment to one of our posts. That comment, lifted from the fray and presented in marquee glory, after the jump.


Sprint writes:

    “These changes do not affect customers who are on a text messaging plan. Our current text messaging plan offers remain at $5/300 msgs., $10/1000 msgs. and $15/unlimited msgs. Overage charges on these plans will also remain at $0.10.

    Some media have inaccurately reported that this change means any Sprint customer can cancel his or her contract without having to pay an early termination fee. This may be true for some customers who are adversely affected, but does not apply to everyone. Please see talking points for more specifics. PR is following up with the media who originally aired the inaccurate information, which they did without contacting Sprint, to correct them.

    RCR Wireless has updated their online story published yesterday to reflect the correct information. http://www.rcrnews.com/news.cms?newsId=27491″

Talking points? What are these talking points you speak of?

Comments

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  1. That’s . . . odd. Was it an internal message that was cut and pasted by a Sprint insider happy to make Sprint look stupid(er)?

  2. bambino says:

    I really hate the term ‘talking point’.

  3. Ben Popken says:

    No explanation was provided. That’s the sum of the comment by the user “sprint.” It has no other comments to date.

  4. Anonymously says:

    I thought “talking point” had recently taken on a negative connotation.

  5. Geekphreak says:

    My “Fair and Flexible plan” was getting too expensive so I just stopped paying them. They can do whatever the **** they want with their contract and bill. I can manage without a cell phone one less expense and that much closer to freedom.

  6. Mike_ says:

    Yeah, sounds internal. Someone got lazy and neglected to clean it up before they pasted it into the comment window. From the link therein:

    Roni Singleton, a spokeswoman for Sprint Nextel, said the carrier increased its text messaging fees due to a rise in the cost of offering the service.

    “From time to time we do find it necessary to raise our rates,” she said.

    Bullshit. The actual cost of delivering a text message has got to be next to nothing. Even if their costs doubled, that’s still next to nothing. This isn’t about cost recovery. It’s about driving more people into prepaid text messaging bundles, and extracting more revenue from people who refuse.

  7. mustang says:

    ya think about the amount of data 200 characters of text is and compare that to a minute of two-way voice calls. i would imagine a txt msg uses about the same amount of network bandwidth as say 1/1000 of a second of a voice call. So basically it costs about a million times more to send text data then it does to send voice data. Anyone who thinks that there is somesort of difference in the way the network handles text vs. voice data should just use there cell phone around some unshielded speakers and let there ears figure it out.

  8. acceptablerisk says:

    Yeah, it’s not like the price of jet fuel for the tiny planes that fly your text back and forth just jumped 50%. For a network carrier, text messaging is all but free. They’re charging more because people like text messaging and Sprint thinks those people will pay more. Text messaging is a scam and a half, to be sure.

  9. $15 Unlimited? Ouch. Qwest is only $5.

  10. jmac32here says:

    Bon Jour…

    I’s hate to have to correct you…but look at Quests plans, phones, ect. THEY ARE NOW ALL EXACTLY THE SAME AS SPRINT PCS. Why?? Because Qwest is a complete resell of Sprint, and has future plans of selling their wireless division back to Sprint PCS.

    Dont talk about T-mo The Unlimited Test on T-Mo is like 20-30, so this rate hike is happening across the board. Hell VZW Prepaid charges 15 cents both ways too..wont surpirse me if VZW follows suit…like they always seem to do.