Comcast Statement About 2nd Sleepy Technician

Straight outta Compton:

    “Comcast has reached out to the customer to apologize for his unsatisfactory experience. We have been in direct contact with the customer and have restored his services to his satisfaction. Providing a positive customer experience and customer care is our number-one goal and priority, and we do not condone what was represented in the photograph. The individual involved is no longer performing work for Comcast.”

That’s great, but what about resolving the underlying issue? Like issuing these guys collars that delivers an electric shock if its wearer hasn’t moved in five minutes?

Previously:
ANOTHER Comcast Tech Asleep On The Job
Pix Of 2nd Comcast Tech Asleep On Customer’s Bed

Comments

Edit Your Comment

  1. RumorsDaily says:

    Sounds familiar:

    “Comcast has reached out to the customer to apologize for his unsatisfactory customer experience,” Beth Bacha, vice president of communications, said in a statement. Providing a positive customer experience is Comcast’s top priority, she said, adding, “I can assure you we are taking all appropriate actions and are investigating thoroughly.”

  2. Mike_ says:

    I once had a Comcast tech insist on showing me where all the softcore porn is on the OnDemand menu. It was pretty creepy. He left it running while we discussed the signal-related problems I’d been having. Naked people on the 50″ screen in full view of my living room window, and he had the remote. All I wanted was my cable fixed.

    I didn’t say anything because I know those guys work hard, and I assume based on observation and casual conversation that Comcast doesn’t treat their techs very well. I’m not going to get someone fired over a lapse of judgement. I probably would have a problem with one of them falling asleep on my couch, though. Go sleep in your Comcast truck, buddy.

  3. Hawkins says:

    Whenever you see a corporate-speak phrase like “Reach out to,” you can be assured that the author of the message is transmitting pure drivel, and intending to communicate nothing of value.

    And is probably lying.

  4. SpamFighterLoy says:

    @Hawkins: not necessarily. I used to write that drivel and sometimes it means that you know the customer was contacted but you don’t know how (phone, email, visit, whatever). You don’t want to write in passive voice and you want it warm and fuzzy, so you give it a non-descriptive and non-negative active … we “reached out.”

  5. auntieauntiem says:

    If comcast would be more efficient with there phone calls, maybe none of us would fall asleep.
    Comcast became a nightmare in my life., As far as to having consumer action help me. I closed them 3 years agon and have direct tv and have not had any problems. Comcast every so often sends us a collection notice that we do not owe but they never made there second report to consumer action either. They were a night mare in my life and I have 1 1/2″ of paper work to prove it.!!!!!!!!!!

  6. gemini71 says:

    I worked (as in past tense) for Comcast and it wasnt unusual for them to have a technician out til the wee hours of the morning working on outages and then they were fully expected to work their regular the next day. They cared for their employees about as much as they care for their subscribers. I hated the total lack of communication between departments and the passing of the buck on to the next CSR, department etc…