Comcast Doesn’t Like Lying To Vonage Customers Either

Comcast says it’s looking into the allegations of a man who claimed a rep called up and lied to get him to switch from Vonage. At issue was whether Comcast made false claims about the inferiority of Vonage’s VoIp service. In a statement released to The Consumerist, Comcast said:

    “It’s very important to Comcast that everyone here communicates completely and honestly with our customers. While we highlight competitive advantages of our services in our marketing and sales, we do so in a fair and accurate way that does not disparage our competitors. We provide our employees, as well as any firms working on our behalf, with very clear direction on how to talk about these types of competitive differences, and we are looking into the allegations raised by this customer. We feel that Comcast Digital Voice is a superior, innovative home phone service, and because it runs over our privately managed network we can ensure the quality and reliability customers have to come expect from traditional phone services.”

Emphasis added. We’re willing to chalk this up to a crappy out-sourced telemarketing center, simply because Comcast would have to be hella stoopid to spread such patent untruths.

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  1. critterlover723 says:

    Oh, yes, I, too, am stuck with Comcast cable TV. When it went out last week (as it frequently does), I actually got a call from their sales rep! Although I usually ignore those calls (at least THEY let their name appear on Caller ID), I took this call to have some fun.

    The rep pleasantly and enthusiastically told me about all of the other services I could “enjoy” with Comcast. After he finished, I asked him “Do you know that my cable is out and has been all day?” He said “No, have you called Customer Service and reported the outage?” I said “Of course, and they have told me that they have no idea when my service will be back up.”

    I then chuckled to myself as I said “Do YOU know that if I had accepted previous offers from you to switch my phone service to Comcast that you would have not been able to call me today??” Dead silence.

    I then advised him that until Comcast gets their act together and provides consistent, reliable service, I will NEVER sign up/purchase additional service(s) from them. Then I said “Have a nice day!”, and I promptly hung up. I have to admit, I felt very satisfied. Of course, my cable was still out, but it didn’t seem to matter as much anymore.