Comcast Lies (Badly) To Snag Vonage Customer

Comcast is dissembling like a mother smucker, telling fabulous lies about Vonage in order to get customers to switch. Comcast telemarketed one man and told him that Vonage:

• has inferior call quality.
• only works when the computer is on.
• is so insecure, hackers can eavesdrop on your calls.

It’s a shame to see Comcast stoop to such blatant perfidies, especially when there’s real reasons to not use Vonage, like ass-hat customer service and near-inability to cancel your account. Tsk, tsk – and in the middle of National Customer Service Week! Shame! No company branded concentration beads for you.

Is Comcast lying to attract new customers?” [Ready Response] (Thanks to Octavia & Trey!)

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  1. dancemonkey says:

    They have to lie. Their service is $15 more per month than Vonage’s… and that’s for existing customers.

  2. Mike_ says:

    There is a turd of truth floating in their swimming pool of deception. VoIP quality will suffer if the network is congested, but Comcast can prioritize your voice traffic, ensuring acceptable performance even when their network is maxed out and their egress is overloaded. Vonage does offer a SoftPhone which requires your PC to be turned on, but it’s not mandatory, and most people use a stand-alone gateway. And I don’t think Vonage calls are encrypted, so anyone sniffing the network between your handset and their gateway actually could listen in on your call (but the NSA does this anyway, right?).

    Technically, they’re not lying. They’re merely distorting certain facts to dupe uninformed consumers into paying way too much for services widely available from their competitors for far less. (It’s pretty despicable.)

    Cable companies are in serious need of meaningful competition. This sort of trickery is symptomatic of a larger pathology: monopolistic hubris. Comcast operates in a world where they can charge whatever they want, and provide whatever level of service they want. Their customers normally have only two options: (1) take it, or (2) leave it. Comcast doesn’t understand that if they want to make waves in the VoIP market, they’re going to have to compete in a thriving marketplace. So instead of competing (with lower prices and better service), they try to convince you Comcast is your only real option.

    Support video franchise reform. It’s just the kick in the pants Comcast needs.

  3. FLConsumer says:

    Comcast *CAN* prioritize calls, but if their network is maxed out (which is common in these parts), everyone else’s BitTorrent & pr0n traffic will still saturate the network. As far as security goes, the chances of someone intercepting a VoIP call made on a typical residential internet setup is pretty slim. MUCH better chance if you leave your WiFi lit up and open, or if you leave an open ethernet cable laying around the patio.. BUT, it’s FAR easier to intercept a traditional landline call.

    At least Comcast is only charging $15 over… BrightHouse charges $45/mo for their unlimited phone service and $5/call for directory assistance. Pretty pathetic compared to the $8/mo for unlimited USA/Canada I spend with Viatalk. If Wifi were a bit more prevalent, I’d probably ditch the cell and pick up a Wifi phone.

  4. Xkeeper says:

    I would call distorting facts that heavily “lying.” Consider that they’re lying about the severity of these problems, some of which may or may not apply at all!

    Somehow, though, this is not suprising, especially when you consider all the other crap that’s been happening (though part of me is kind of suprised at taking it this far).

    Oh well… kind of makes me glad Cox has always provided us with good service with no bullshit.

  5. Chairman-Meow says:

    There is a process called QOS that DOES prioritize traffic over any network. Voice & Video are ALWAYS at the top of the stack for priority. (I do this kind of geeky stuff for a living).

    Now, the magic question: Did Comcast bother to enable QOS on their network?

    Since they are so large it would take quite awhile to configure & test properly. Knowing what a bunch of assclowns Comcast is I really doubt it. Oh, and I’m sure if they did enable QOS, I’ll betcha that they took whatever port Vonage is using and dumped it to the bottom of the QOS stack. (Yes they can easily do this).

    Oh, and I bet if you don’t have digital cable, they most likely force you to “upgrade” to the digital package (more $$$ for the Comcast coffers) in order to use VoIP. Most Rubes would not know that your level of cable service has NO relation to your internet connection and allow the upgrade.

    When Comcast strong armed our area into going digital cable (or else), I dumped their Cable & Internet and went to Dish & DSL. Comcast will never get another penny from me.

  6. Plus, Vonage kills