More Lies Verizon Told Us
Coming in a year later than the original post, a Gizmodo reader wrote in to supplement their Lies Verizon DSL Support Has Told Me Today post of May 25th, 2005.
Gizmodo doesn't post complaints. But heck, we do. Some Verizon lies added to the list, according to Matt W?
1) It will cost $200 to send a tech to finish the job that he didn't finish the first time.
2) Me: "Please call before you come" Verizon: "Oh of course the tech will, we will make sure they do."
3) I am told that a tech is coming today, the 8th. I wait around all day. Then at 6:30, I call in frustration. Verizon: "Oh, you're not scheduled until the 18th."
4) "Your call is important to us."
5) When the tech does come, he claims that my modem isn't getting enough power because I have too many outlets. This somehow affects my upload speed. "It's a miracle your computers work with this electrical problem!" he cries, then proceeds to pull out the plugstrip to my 14 hard-drive server. As the server crashes, he exclaims triumphantly: "See? It's loose!"
This same genius tech apparently yelled at Matt when he claimed it was a line issue, not a power issue. "It doesn't matter what you think it is!"
This is fun. Jump into the comments and let's supplement the list with even more lies Verizon has told us.
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Comments:
Both times I signed up for DSL (two different apts.) it took at least 1 month beyond "start date"...many phone calls, many tech visits, etc...and *both* times after waiting those many days and nights the phone tech rep finally told me that for various cable-and-switch-station magical reasons I would never ever be able to get DSL service because it simply wasn't technically possible...and within a day or two, it finally started working. I kid you not. It must be a magic spell...reverse psychology. Tech support recites: "This does not work, will never work, and the physical laws of the universe ensure that it cannot work." Lo and behold...it works. But after all that nonsense, I've found the actual service to be extremely reliable. (knock wood!)
Verizon has the most screwed up tech service this side of New Guinea. Save yourself a major brain bubble and steer clear of their DSL offers. I nearly had a stroke arguing with the chowderheads there over why the thing didn't work and how come their service guy blew off two appointments with me.
Just this weekend:
"You need a new router. That's the problem."
And despite my telling the guy that I was beginning to think that the wiring was the problem (during some of the testing, specifically the part where we plugged a phone into the line that normally goes to the DSL modem, I noticed that there was significant static), he was sticking to his story. The next day, I replaced the line running from my basement (where the connection comes in) to the second floor (where the computer is)... good as new.
"This telephone supports Bluetooth." Technically true, but if I'm paying for a Bluetooth chip in that phone, I expect a lot more than the ability to use a bulky, stupid-looking $75 headset.
"You're not using the Verizon router. That's the issue." The verizon modem/router overheated. Verizon refused to replace it for reasonable fee.
"It won't work right with a router", or, "The router is the problem", or, well, any one of a hundred attempts to get you to cough up $$$ for a second DSL modem.