RSS Still Broken, Sorry!

Ah, our everburning frenemy, our RSS feed. There seems to be a persistent error where it malforms posts URLs.

Chase writes:

“You’ve had about 2 weeks to fix your broken RSS feed. Unfortunately, that’s how I read my news.
I won’t be reading consumerist anymore… talk about terrible customer service. Maybe you should do a post on yourself. I don’t expect a response, just thought I’d let you know why you lost my readership.”

Dan writes:

“It was borked, then fixed; for the last two days seems borked again., and if there was an acknowledgement, I missed it.”

The tech team is on the case. Just yesterday I received a note indicating they are aware of the problem. Hopefully it will be resolved soon. We apologize for the continued inconvenience.

As a token of our apology, please accept this Stainless Steel Divot repair tool.

Comments

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  1. For the technical answers to all problems RSS related, I have devised an ingenius haiku. Please study it intently.

    RSS. Jesus!
    That takes three damn syllables
    What is left to feed?

  2. AcilletaM says:

    Are we not allowed the key chain?

  3. I think Chase is getting very good service in return for the $0 he’s paid.

    I don’t find it very difficult to click one of the broken links, say “oh, right, still broken”, and then simply read the Consumerist front page to which the broken link has, conveniently, redirected.

  4. Hawkins says:

    Yeah, the fact that we’re not actually paying anything for this service puts us in a really bad negotiating position.

    Man, I hate that.

  5. Come on, you don’t think that putting up with all of those American Apparel ads are worth your time?

  6. billhelm says:

    big deal. at least it still updates. finding the actual post is a bit of a PITA, but … not really worth getting upset over

  7. something_amazing –

    Ads? I thought that The Consumerist had just decided to be cool and give us softcore pornography to boot.

  8. Xkeeper says:

    Am I the only one who actually reads the front page of things anymore? Any interesting article I find can simply be stuck into a small Favorites folder for future refrence, anyway…

    Sure, RSS feeds are nice, but give me a break — things break, and something as stupidly simple as this is just pathetic.

    Good luck with getting them fixed, regardless.

  9. North of 49 says:

    You get what you pay for…

  10. RumorsDaily says:

    Ads? You people don’t block ads?

  11. c13 says:

    I didn’t even realize that the RSS was busted until this post. Though I had been wondering why I kept hitting the front page from my feed links, it’s hardly something to be getting pissy about.

  12. I really love it when our readers try to pull the “You give us bad Customer Service” ploy, usually because something is broken that Ben and I are a hundred times more frustrated about. There really is a significant difference between a reader and a customer. Of course, a culture of entitlement marches on.

  13. Ookseer says:

    Geez, getting pissy because a free news feed doesn’t work right is a waste of time and energy. (Just like replying to it, and my reply to the reply.)

    This is why we need to praise good CS more often. If I had to deal with childish complaints like this all day, you can bet I wouldn’t feel too gracious when a legitimate complaint came by.

  14. Joe S Chmo says:

    I just hope when it is all fixed that we don’t get the last 4 months of feeds in our readers :)

  15. alienshards says:

    I find it ironic that I read this in google reader. I don’t know how, but it’s obviously not broken for me.