On Friday, we noted an underhanded tactic Circuit City appeared to be foisting on unsuspecting Xbox 360 customers. A sign in their Newport Beach offered to charge customers $29.95 for a product upgrade they would get for free via Live Update or from a Microsoft patch CD.
A commenter on Kotaku claims to work at the very same Circuit City store. He says that the staff never attempted to upsell the service. If a customer asked about it, they explained it was, “a waste of money unless there is NO WAY you would be able to update it on your own or absolutely didn’t want to.”
Furthermore, the clever money-making scheme came from an in-store manager who no longer works at the store.
The only time the employee did the service was for a “VERY rich looking customer who ABSOLUTELY insisted on having every single little thing and wanted to take it home as up to date as possible because her whole family “Like, TOTALLY didn’t know anything about this Nintendo stuff.”