Calculate Your AOL Retention Bonus!
An exciting add-on for the World of AOL Retention game, The Bonus Calculator!
Simply download the spreadsheet and keep track of your saves, cancels and hours worked. Watch with glee as each account not canceled causes the monthly to rise and rise. Try and see if you can get the big red GROSS over $100,000! Remember, the top 2% win a free trip to Mexico! Ole!
This Excel document comes to us courtesy of the former elite AOL retention consultant we interviewed. The schema is based on the bonus structure in August 2004. He says, "This changed several times though out the six years I was there. The numbers that are entered in there are my numbers the month before I left. Not my best but a good average."
The bonus structure is much stricter now.
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Comments:
Trying to remember an old aphorism...something about money and roots and evil...?
What if the money for salaries and bonuses for retention consultants instead had gone into paying people to take some time to think and do research on how to improve the quality of AOL's products?
Pay me $100,000 a year and I won't let anyone cancel either.