Apple Battery Exchange Call Center Kinda Busy Right now

Due to overwhelming popular demand, the Apple Battery Program site was down for a bit. Banuba was forced to phone the call center to find his computer was affected.

“After 18:25 on hold, a CSR named Tim answered the phone, by leaving dead air and the sound of a call center for almost 30 seconds while I–sounding manly and not like a moron at all–said “helloooooooo” repeatedly into dead air.”

Eventually Tim came back but it was all for naught. The Apple reps are using the same website to diagnose and process battery exchanges. Could he please try his call again later, maybe in an hour or two?

Of course, either of them could have looked in this handy chart provided by some guys calling themselves the Consumer Product Safety Commission or some such nonsense.

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  1. julian says:

    It took me a few tries to get the site to work too, though I forgot that I had the original battery for the iBook (which should be included based on the serial) and now the site won’t let me add it or request a new one, that’s going to be a fun AppleCare call…

  2. Orthodork says:

    They might be a little less busy if their site worked properly: mine is clearly in the serial number range, but I can’t get the site to work at all to request a battery.

  3. I had a terrible time getting the site to work at first, but once it loaded, I typed in the serial numbers, and it said my battery’s serial number was invalid or not subject to the recall. (My battery is model A1079, and its serial number starts with 3K5, which is in the recall range. I’ve also checked for typos more times than I care to think.) Of course, calling Apple isn’t working at all, so waiting until tomorrow seems to be the best option. Is anybody having similar problems?

  4. Felix says:

    That’s a “known issue”, orthodork — you need to phone them up and spend an hour on hold to get around it. Lovely.

  5. Orthodork says:

    Yeah, I just mananged to get through– the guy on the other end sounded
    a little frustrated at having to do this like 10,000 times today, but
    was professional and friendly. I also noted that option “5” (the one
    specifically for the batteries) didn’t work (I got a busy signal)– so
    I used “1” and shouted “operator” a bunch until I got through.

  6. Hooray! I tried the website again and it worked. Now I only need to wait 4-6 weeks for the new battery . . .

  7. ganzhimself says:

    I sat on hold for about an hour listening to Apple’s terrible hold music for about half of that time, the other half of the time I was placed on hold by a rep, and all I got to listen to was a nice “Please wait” every thirty seconds. But they were able to enter in the “secret code” to get me a new battery. Only 4-6 weeks and I’ll be free of this hazardous battery!

  8. etinterrapax says:

    I was able to use the website all right just now, so perhaps it’s fixed. I’m overjoyed not only that my battery hasn’t incinerated me in the last eighteen months, but that it was just about wearing out anyhow, so Apple saved me $120. Seriously, I can’t believe it. I was just looking into buying a replacement a few days ago.

    The 4-6 week turnaround time makes me chuckle, a little. I know it’s related to supply and they probably can’t help it, but it’s a humorous contrast with the degree of urgency inherent in the recall notice.

  9. I’d hate to work at that call center.