Michael W. writes us his frustration about Budget Rent-A-Car and their habit of pre-charging for the hypothetically that he might not refill the car with gas before he brings it backs. So they just redact the transaction when he does so, right? Except the responsibility is Michael’s to prove that he filled up the car when he returned it. He doesn’t want to accept that.
It’s ten bucks, so it is a tad hard for me to muster any real level of outrage, especially when it seems you could easily just drain the tank and get thirty bucks of gas for free. For me, what’s a little odd here is not in being pre-charged for the gas, but that you have to prove you bought the gasoline that’s topping up the tank.
But that’s the point: most people won’t. Budget can sit behind technicalities to bill every customer an extra ten bucks for not fulfilling all the requirements of their involuntary onus. Michael’s mail, after the jump.
Budget car has decided that I need to be pre-charged a fee because I may not fill up their car, so now they are charging me almost $10 for the right to return it. If I forget to tell them, or don’t prove to them that I filled up the car (hey, that F on the gas gauge may be a clue), then they just keep the money. That’s right, the onus is on me to tell them that I filled up the car, and show the gas reciept.
I find this atrocious. On top of the inflated per-gallon gas charges and the poor quality car (why do so many of these companies buy cars that no one else will? My rental Pontiac had a broken interior light, broken 12v adapter, and a “low coolant” warning all with only 20k miles on it), I now have to pre-pay a $9.50 fee just in case? And show a receipt instead of the very gauge we both use to tell if the car has fuel?
Less people are renting cars given high fuel costs. You’d think they would want to be nicer to to their customers, right? I guess they are well named… I’m taking my rental money elsewhere, and advising my international company to do the same with its rental contracts.
Our prices do not include the cost of fuel. Your rental location will discuss the various fuel options available to you at time of rental. You will have the option to purchase a tank of gas at a discounted rate, or simply return the vehicle with a full tank of gas to avoid additional charges. To make it easier for you, an automatic $9.50 US EZ-Fuel refueling service charge will be applied to all rentals under 75 miles. However, renters that return the car with a full tank of gas and provide a receipt showing the purchase of gasoline will have the charge reversed when completing their rental.