HOWTO: Record Phone Calls

This may not be the best or the cheapest way, but this is how we record our customer service calls, without ever going to Radio Shack.

1) Dial using Skype. This is helped by our
2) a Skype-enabled headphone. We use a Logitech 350.
3) Download and install HotRecorder. We upgraded to the pro version ($14.95) because it lets us record for more than 2 minutes at a time. Nothing like getting into a heated conversation and then saying, can you hold on a second? Make sure to start the recording AFTER you make the connection.
4) Edit the audio. We use Adobe Audition, because we’re mad hooked up like that. You might try Audacity (Windows) or GarageBand (Mac).
5) Upload via Odeo. Easy to use, and it gives you style options for nifty embeddable players. Just make sure your files are saved at the proper Hz (ratios of 1100), otherwise you end up with Alvin and The Chipmunks effect.

No messing with virtual cables or buggy programs. Nice. You also can forgo the headset and use your computer’s built-in audio recording setup. What variations do/would you use?

Comments

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  1. Sam Glover says:

    For the low-tech method, I’ve got a good guide, including the hardware and software (I use Polderbits you need to record. Here’s the link.

  2. I use Amoeba Software’s Audio Hijack Pro to record calls made from Skype or any other program on the Mac in lieu of Garageband as its simpler.

  3. Alexis2 says:

    I like this idea.*clapping*

  4. Eville1 rocks out with his rooster out. says:

    By the way, unless you announce that you’re recording then it won’t matter to anyone. They wouldn’t let it appear in any kind of arbitration or court. And the second you do announce that you are recording most CSRs are required to say that they do not consent which also makes it void.


    Just a thought.

  5. Charles Duffy says:

    @Eville1: Depends on what state you’re in — and in most, you don’t need to get the other party’s consent.

  6. icezone says:

    This is another tutorial with some useful tips:
    How to record Skype conversations (both sides).

  7. mike says:

    @Eville1: New comments to an old thread.

    I could be wrong but if the company says that you’re phone call may get recorded, I think they consent to being recorded, regardless of who actually does the recording.

    That would be my rationale.