Speaking of self-checkout, reader Mike asks,
“Aside from dodging an occasional line, what’s my incentive to help a major chain save money on a cashier by checking myself out? I feel like, if I’m saving them their $6 an hour on employees, then I should maybe see a return on that in the form of 5% off each time I self-checkout. If I’m going to pay full price, then I would just as soon take advantage of full service.”
What do you think? Passing on the savings? Overly self-entitled consumers? Point of purchase chaos? A nation of robots?