Sheraton President Blocks Off 30 Rooms For Personal Use, Your Reservation Be Damned

With this type of “No room at the inn” you would think it was the second birth of our Lord and Savior. Though, this unholy reservation, and botched reservation, earns a “Jesus Christ.”

Brandon booked a room at the Sheraton Gateway for himself and a colleague on business . Later, he added a room under his name for a third associate. When he arrived at check in, close to midnight, he found that in altering the reservation, Sheraton accidentally changed the reservation to a week later.

In spite of this being Sheraton’s error, they offered no discounts or help with finding alternate accommodations. “Sorry, we’re sold out all this week,” the friendly clerks chirped.

After further wrangling, the travelers managed to wrest out one room for each of them from the clerks.

When pressed, the check in clerk revealed the reason for the hotel’s lack of vacancy. The hotel’s president was in and blocked off thirty rooms for the rest of the week. What he planned to do with all those rooms was not clear.

The trio did end up having a good night’s sleep, down the road at the Larkspur Landing.

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  1. Lars says:

    My guess is that El Presidente wanted his own private floor. Heaven forbid he have to comingle with the teaming masses out on business/vacation.

  2. LintMan says:

    It’s fun to blame the company president for this, but it’s really the clerk’s (the one that screwed the dates up’s) fault. The president didn’t boot them out of their room; he just reserved a block of empty ones. Why 30 rooms? Maybe it was snobbery. Or maybe they were having a shareholders or stock analysts gathering.

    It’s not clear – Did the hotel staff help them find accomodations, or not? First, it says “they offered no discounts or help with finding alternate accommodations”, then it says “After some wrangling, the travelers managed to wrest out one room for each of them”, then it says “The trio did end up having a good night’s sleep, down the road at the Larkspur Landing”.

    So I’m confused. If the Sheraton staff didn’t help or provide alternate rooms, who did they wrangle with and “wrest” the hotel rooms from?

    Anyhoo: The moral of the story: always confirm your hotel reservations before you leave home, and bring your confirmation number with you.

  3. yumyum says:

    The travelers got the Larkspur reservations themselves.

  4. “the travelers managed to wrest out one room for each of them from the clerks.”

    How many rooms were they planning on occupying? One room a piece isn’t exactly crowded.