Adelphia Makes Customer Pay For Porn She Never Ordered

There’s no vice more corrupt, more venal, more deserving of reproach, than porn.

Except for of course, being charged for porn you didn’t even get to watch.

Curses, Dalliances Behind the Velvet Curtain, Part III

Priscilla’s letter of pornographic woe and subsequent plea for help, after the jump…


Priscilla writes:

“I have my cable through Adelphia. My problem is that they (Adelphia) is saying someone in my household is ordering Adult Title movies. I know for a fact one of the early mornings order was not true. I called and they say its done through the remote. So I put a block on ordering movies, pay-per-view, on demand anywhere movies can be ordered. I even blocked the adult channels. I changed my PIN in case someone is ordering and denying it.

Anyway the problem is when I call to see what box (we have 3 boxes) it was ordered off of they say theres no way of knowing. They can’t prove someone ordered it and I can’t prove we didn’t. So now they say I’m liable to pay. These orders just show up on my bill. I mentioned if people can steal cable then theres probably a way someone can be ordering those movies and it shows up on my bill. They say there is no way someone from outside could be ordering it. Any suggestions….?”

Comments

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  1. The_Truth says:

    If i remember correctly, to order something, your cable box actually
    dials into a central server, which in turn pushes out a key that allows
    your box to decode the constantly streaming movies.

    If thats the case then someone in your household is ordering the
    movies. Rather than immediatly blaming the companies in moral outrage,
    maybe perhaps you should keepa closer eye on little johnny? or perhaps
    your hubby is feeling a little blue (heh).

    Either way my suggestion is to understand the tech behind the services
    you use, once you understand rather than pointing a finger blindly, why
    not narrow down the possibilities? maybe you ‘knew for a fact’ that no
    one ordered in the morning, but maybe figure out who could have ordered
    it all those other times and have a little talk with em. Besides, if
    you dont know how the tech works, how can you possibly hope that the
    parental blocking tools will even work, trust me, they wont.

  2. LTS! says:

    There are some interesting points there. If the cable company cannot definitively tell you which box ordered the programming you should then it would have to be possible that a box on your line is not protected and therefore ordering movies.

    My suggestion is to call Adelphia and ask them to look into it more. If they tell you they can’t then respond by telling them that you are cancelling your service because you are sure that no one is ordering porn and you feel it’s unjust to pay for it.

    Strangely the boxes TWC uses can tell you how many PPV programs you’ve ordered with it.

    Of course my advice assume that what The_Truth says is not true. That you simply don’t know someone is ordering it.

  3. Nick Schaffer: Wait – what’s this $150?
    Hotel Clerk: Oh, those are your in-room movies.
    Nick Schaffer: Oh, I didn’t watch any movies.
    Hotel Clerk: Let’s see…”Afro Whores”.
    Nick Schaffer: “Afro Whores”?
    Hotel Clerk: It says you watched it… 11 times.
    Nick Schaffer: No, I didn’t watch that.
    Hotel Clerk: 2:00 “Afro Whores”, 3:30 “Afro Whores”, 5:00 “Afro Whores”… It says in the morning you watched “The Grinch” for ten minutes, then switched back to “Afro Whores”.
    Nick Schaffer: Look, I was at a bachelor party last night, there were like 35 people there, you can ask any of them… you have to take that off my record.
    Hotel Clerk: This isn’t a record, sir.

  4. He says:

    How about calling to complain about the charges one more time and then when they continue to try to force you to pay the charges, ask them to cancel your account. They’ll probably balk.

  5. Ben Popken says:

    Stacey writes:

    “I’m not a commenter, so I’m emailing my comment to you. Priscilla’s story of the unordered porn is the same story I just heard yesterday from a co-worker who was charged for movies she could not possibly have ordered. She and her boyfriend had something like 7 or 8 adult movies on their bill that were ordered at times neither one was home. After connecting to a rather unhelpful CSR, she finally got through to one that was willing to listen and took the charges off their bill. I believe their solution was also to provide them with a new cable box. The company in question in this case is Tele-Media, the Connecticut name for Adelphia. “

  6. ModerateSnark says:

    Cable boxes are becoming sentient, and they like porn.

  7. RandomHookup says:

    That’s a killer graphic cause now I want some pron… and fried chicken.